Joey Amato
Wethersfield,CT
Summary
Experienced insurance specialist with strong planning and problem-solving skills. I also have a strong background in scheduling and reception. Proven ability to manage high caseloads in fast-paced environments while maintaining organization and adaptability. Extensive experience in patient interactions, both in-person and over the phone, fostering positive relationships with providers and management teams.
Overview
12
12
years of professional experience
Work History
Insurance Specialist
Northeast Neuropsychology
Cheshire, CT
09.2021 - 07.2025
- Processed insurance claims and verified policy details for accuracy.
- Collaborated with team members to ensure precise data entry and documentation.
- Communicated with healthcare providers to gather necessary documentation.
- Reviewed patient insurance benefits to confirm eligibility for coverage.
- Evaluated prior authorization requests for medical services and procedures.
- Efficiently processed appeals for denied prior authorizations.
- Maintained accurate records of authorization requests and outcomes in database system.
- Coordinated with departments to obtain additional information for prior authorization.
Lead Scheduler
Northeast Neuropsychology
Cheshire, CT
09.2021 - 02.2023
- Coordinated patient schedules to optimize provider availability and appointment flow.
- Managed scheduling software to ensure accurate and timely patient appointments.
- Collaborated with clinical staff to resolve scheduling conflicts and patient needs.
- Developed procedures for efficient handling of last-minute appointment changes.
- Trained new staff on scheduling protocols and software usage effectively.
- Communicated with patients regarding appointment confirmations and changes promptly.
- Analyzed scheduling patterns to identify areas for improved efficiency in operations.
- Maintained up-to-date records of patient appointments and cancellations systematically.
- Researched and corrected discrepancies quickly to maintain current information.
- Provided technical support in resolving any issues related to scheduling software applications used by the department.
- Identified conflicts between resources across multiple projects, developed resolution plans and implemented corrective actions when necessary.
Front Desk Sales Associate
Physique Plus
Chesire, CT
07.2018 - 01.2020
- Greeted and assisted clients with inquiries and service requests.
- Managed appointment scheduling and ensured timely client check-ins.
- Processed sales transactions using point-of-sale systems efficiently.
- Maintained an organized front desk area to enhance customer experience.
- Provided product knowledge to clients, promoting services and memberships effectively.
- Handled customer feedback and resolved issues promptly to ensure satisfaction.
- Assisted in inventory management by tracking supplies and restocking items.
- Collaborated with team members to enhance overall front desk operations.
- Handled customer complaints professionally and effectively resolved issues according to company policies.
- Greeted customers and provided excellent customer service.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Assisted customers with product selection, payment processing, and answered questions about products or services.
Peer Mentor
Autism Spectrum Resources Connecticut
Wallingford, CT
11.2013 - 06.2016
- Facilitated peer support sessions for individuals on the autism spectrum.
- Developed personalized strategies to enhance social skills and communication.
- Collaborated with families to create tailored support plans for clients.
- Provided guidance during group activities to promote teamwork and inclusion.
- Assisted in training new volunteers on best practices for peer mentoring.
- Monitored client progress and adapted approaches as needed for effectiveness.
- Engaged community resources to enrich program offerings and client experiences.
- Shared personal stories and experiences to provide hope, advocacy and one-on-one support to peers.
- Attended meetings and trainings to optimize professional development.
- Promoted skill building to support activities of daily living.
Education
High School Diploma -
Cheshire High School
Cheshire, CT06-2016
Master of Science - Psychology in Applied Behavioral Analysis
Purdue University
West Lafayette, INBachelor of Science - Communications sciences and Disorders
Pennsylvania State University
University Park, PASkills
- Prior authorization and policy verification
- Insurance coordination
- Customer communication and effective communication
- Healthcare compliance
- Documentation review and attention to detail
- Team collaboration and conflict resolution
- Problem solving and time management
- Prior authorization
- Policy verification
- Claims processing
- Data entry
References
References available upon request.
Timeline
Insurance Specialist
Northeast Neuropsychology
09.2021 - 07.2025
Lead Scheduler
Northeast Neuropsychology
09.2021 - 02.2023
Front Desk Sales Associate
Physique Plus
07.2018 - 01.2020
Peer Mentor
Autism Spectrum Resources Connecticut
11.2013 - 06.2016
High School Diploma -
Cheshire High School
Master of Science - Psychology in Applied Behavioral Analysis
Purdue University
Bachelor of Science - Communications sciences and Disorders
Pennsylvania State University