Joey Black
Waco,TX
Summary
Accomplished and energetic employee with a solid history of achievement in customer service. Motivated leader with strong organizational and prioritization abilities. Areas of experience include customer service, time management, and comprehensive learning. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
18
18
years of professional experience
Work History
Office Manager
Commercial Metals Company
08.2011 - Current
- Oversee logistics and work with several freight carriers, accounts payable, accounts receivable, prepare financial statements, procurement, purchasing, customer service, balance accounts, cashier, handle large sums of cash. Monthly safety meetings to stay up to date with OSHA standards.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
Customer Service Representative Specialist
Department of Public Safety
04.2010 - 06.2011
- Renew driver's license, accessed warrant information, daily deposits, drivers test
- Responded to customer requests for products, services, and company information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Promptly responded to inquiries and requests from prospective customers.
- Developed and updated databases to handle customer data.
Account Manager
Outpost Apartments
08.2009 - 04.2010
- Payroll, human resources, customer service, balanced daily accounts, collections
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Developed and implemented strategies to increase client retention.
- Contributed to team objectives in fast-paced environment.
- Recorded accurate and efficient records in customer database.
Accounts Manager
Rountree Cadillac-Mitsubishi
10.2005 - 02.2009
- Prepare titles for processing , accounts receivable, accounts payable, logistics, payroll clerk, collections.
- Managed payroll operations for team of 40 employees.
- Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Contributed to team objectives in fast-paced environment.
Education
Bachelor of Science - Psychology
Tarleton State University
Stephenville, TX 05.2026
Some College (No Degree) - Basics
McLennan Community College
Waco, TXHigh School Diploma -
LaVega High School
Waco, TX05.1995
Skills
- Customer service
- Computers and electronics
- 10-key by touch
- Time management
- Judgement and decision making
- Project Management
- Proficient in SAP
- Financial Reportings
Timeline
Office Manager
Commercial Metals Company
08.2011 - Current
Customer Service Representative Specialist
Department of Public Safety
04.2010 - 06.2011
Account Manager
Outpost Apartments
08.2009 - 04.2010
Accounts Manager
Rountree Cadillac-Mitsubishi
10.2005 - 02.2009
Bachelor of Science - Psychology
Tarleton State University
Some College (No Degree) - Basics
McLennan Community College
High School Diploma -
LaVega High School
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