Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Joey Buchalla

Greeley,CO

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Fixed Operations DirectorAssistant Service ManagerService AdvisorLead Service AdvisorParts Coordinator

Work Type

Full Time

Location Preference

On-SiteHybrid
Location: Greeley, CO, US
Open to relocation: Yes

Salary Range

$100000/yr - $200000/yr

Important To Me

Career advancementWork-life balanceCompany CultureHealthcare benefitsPaid time off401k match

Summary

Dynamic Fixed Operations Director with a proven track record at Camping World, enhancing operational efficiency and customer satisfaction. Skilled in staff development and conflict resolution, I successfully improved repair order turnaround time and elevated employee retention rates, fostering a collaborative environment that drives service excellence and profitability.

Overview

18
18
years of professional experience

Work History

Fixed Operations Director

Camping World
Cheyenne, WY And Wheat Ridge CO
02.2022 - Current
  • Assisted in developing operational strategies to enhance efficiency and customer satisfaction.
  • Supported daily operational activities, ensuring compliance with safety standards and regulations.
  • Collaborated with team members to streamline processes and improve workflow effectiveness.
  • Participated in training sessions to learn best practices for fixed operations management.
  • Engaged with customers to gather feedback and identify areas for service improvement.
  • Documented standard operating procedures to support consistent operational practices.
  • Shadowed senior staff to gain insights into strategic decision-making processes within fixed operations.
  • Negotiated vendors contracts and delivery schedules.
  • Directed fixed operations of a large-member group, driving services excellence, implementation of new programs and attainment of sales objectives in alignment with market trends.
  • Ensured consistent, high-quality customer service by implementing standardized processes and performance expectations across the fixed operations team.
  • Provided staff training, coaching and mentoring to effectively implement best practices and new policies or programs.
  • Monitored financial performance through daily reports.
  • Oversaw facility maintenance projects to ensure safe, clean, and organized work environments for employees and customers alike.
  • Elevated employee retention rates by cultivating a supportive work environment that fostered professional growth.
  • Ensured compliance with all industry regulations and manufacturer guidelines through diligent monitoring of procedures and documentation.
  • Analyzed operational data to identify areas of improvement, implementing targeted action plans for continuous growth.
  • Maximized revenue potential by actively identifying up-sell opportunities during routine vehicle inspections.
  • Developed comprehensive budgets and financial forecasts for fixed operations, ensuring fiscal responsibility and profitability.
  • Improved repair order turnaround time by optimizing scheduling procedures for increased workflow efficiency.
  • Managed team of service advisors, technicians, and support staff for optimal performance in daily operations.
  • Resolved escalated customer complaints promptly and professionally, maintaining a high level of client satisfaction.
  • Created a positive workplace culture by promoting teamwork, open communication, and professional development opportunities among staff members.
  • Reduced overhead costs without sacrificing quality through careful vendor selection and negotiation strategies.
  • Collaborated with sales department to coordinate vehicle deliveries, trade-ins, and reconditioning efforts for maximum efficiency.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Assistant Service Manager

Lazydays R.V. Center
Johnstown, CO
02.2020 - 02.2022
  • Assisted in managing daily service operations to enhance customer satisfaction and service efficiency.
  • Coordinated scheduling of service appointments to optimize technician productivity and client wait times.
  • Supported training of new staff on service protocols and customer interaction techniques for consistent service delivery.
  • Monitored inventory levels of parts and supplies, ensuring availability for timely service completion.
  • Implemented process improvements that reduced turnaround times for vehicle servicing, enhancing overall workflow.
  • Collaborated with management to develop strategies for improving customer feedback response rates and service quality.
  • Analyzed service department performance metrics, identifying trends to inform operational adjustments and improvements.
  • Led team meetings focused on continuous improvement initiatives, fostering a culture of collaboration and accountability among staff.
  • Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
  • Developed strong relationships with customers, resulting in repeat business and increased loyalty.
  • Established a positive working environment through fostering teamwork, providing support during challenging situations, and celebrating individual achievements.
  • Served as a knowledgeable point-of-contact for customers seeking information about vehicle maintenance requirements or troubleshooting advice.
  • Provided exceptional customer service through clear communication, addressing concerns, and offering appropriate solutions.
  • Analyzed trends in customer feedback data to identify areas for improvement in service offerings or internal processes.
  • Worked closely with upper management to develop strategic initiatives aimed at driving business growth and enhancing customer satisfaction.
  • Resolved customer complaints in professional and timely manner.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Service Advisor

Lazydays R.V. Center
Johnstown, CO
10.2019 - 02.2020
  • Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
  • Assisted customers in selecting RVs and related products per their needs and preferences.
  • Coordinated service appointments, ensuring timely follow-ups and communication with clients.
  • Maintained accurate records of customer interactions and service histories in database systems.
  • Collaborated with technicians to ensure seamless execution of service requests and repairs.
  • Educated customers on maintenance procedures and proper RV usage for optimal performance.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.
  • Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Responded proactively and positively to rapid change.

Lead Service Advisor

Camping World
Longmont, CO
11.2016 - 10.2019
  • Led team in delivering exceptional customer service through effective communication and problem-solving strategies.
  • Developed training programs for new service advisors to enhance product knowledge and service techniques.
  • Streamlined service appointment scheduling, improving efficiency and reducing wait times for customers.
  • Collaborated with technicians to ensure accurate diagnosis and timely resolution of customer issues.
  • Mentored junior staff, fostering a culture of continuous learning and professional development within the team.
  • Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
  • Mentored junior service advisors, enhancing their skills and knowledge for career growth.
  • Collaborated with technicians to diagnose vehicle issues accurately, resulting in reduced repair times.
  • Developed strong relationships with clients, fostering trust and loyalty to the business.
  • Promoted additional services or products to customers when appropriate, contributing to increased revenue generation.
  • Reviewed work orders for accuracy and completeness before submitting them to technicians, minimizing errors during repairs or maintenance tasks.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.

Parts Coordinator

Camping World
Longmont, CO
06.2015 - 11.2016
  • Coordinated inventory management to optimize parts availability and minimize supply chain disruptions.
  • Processed customer orders efficiently, ensuring timely delivery of requested parts and accessories.
  • Assisted in maintaining accurate inventory records using ERP systems for improved tracking and reporting.
  • Collaborated with vendors to source quality parts, enhancing overall product offerings for customers.
  • Collaborated with service technicians to identify necessary parts for repairs, minimizing downtime.
  • Maintained accurate records of all parts transactions, ensuring timely and accurate invoicing.
  • Assisted customers in locating the correct parts for their needs, providing exceptional service and boosting satisfaction rates.
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Met or exceeded production goals and objectives by following strict procedures.
  • Inspected work areas to keep free of hazards and maintain proper function of safety equipment.

Assistant Store Manager

Discount Tire
Longmont, CO
08.2012 - 05.2015
  • Assisted in managing daily store operations, ensuring optimal customer service and satisfaction.
  • Supported inventory management processes, maintaining accurate stock levels and product availability.
  • Trained and mentored new team members, fostering a collaborative work environment.
  • Implemented strategic merchandising initiatives to enhance product visibility and sales performance.
  • Analyzed customer feedback to identify areas for improvement in service delivery and store experience.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.

Apprentice Technician

Discount Tire
Longmont, CO
05.2011 - 08.2012
  • Assisted with tire installation and balancing, ensuring safety standards were met.
  • Performed routine maintenance checks on tools and equipment to ensure operational efficiency.
  • Learned proper safety protocols for handling tires and automotive equipment effectively.
  • Supported team in maintaining a clean and organized work environment to enhance productivity.
  • Adapted quickly to various tasks, demonstrating flexibility in a fast-paced setting.
  • Engaged actively in training sessions, acquiring knowledge of tire products and services offered.
  • Increased efficiency in project execution by preparing necessary tools and materials prior to starting each task.
  • Maintained high standards of workmanship by consistently following manufacturer guidelines when performing repairs or installations.
  • Enhanced equipment performance by conducting regular maintenance and repairs, ensuring minimal downtime.
  • Optimized workflow within the technician team through effective prioritization of tasks based on urgency, complexity, and resource availability.

Cashier

Kohls Department Store
Longmont, CO
06.2009 - 05.2011
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with product inquiries and returns, ensuring satisfaction.
  • Maintained clean and organized checkout area to enhance customer experience.
  • Collaborated with team members to manage inventory and restock shelves.
  • Handled cash management tasks, including balancing registers at shift end.
  • Trained new staff on register operations and customer service standards.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Reduced processing errors by meticulously following transaction procedures.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.

Courtesy Clerk

King Soopers
Longmont, CO
05.2007 - 06.2009
  • Assisted customers with inquiries, ensuring a positive shopping experience.
  • Maintained cleanliness and organization in store aisles, enhancing safety and accessibility.
  • Operated cash registers efficiently, processing transactions accurately and swiftly.
  • Stocked shelves with products, monitoring inventory levels for timely replenishment.
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
  • Enhanced customer satisfaction by providing efficient bagging and carryout services.
  • Improved customer experience by offering assistance with locating products throughout the store when needed.
  • Assisted customers with large purchases by carrying items to vehicles.
  • Collected more than 100 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
  • Assisted elderly or disabled customers with loading groceries into vehicles upon request, demonstrating compassion and care in all interactions.
  • Upheld high standards of professionalism while interacting with customers, coworkers, and supervisors alike.

Education

High School Diploma -

Longmont High
Longmont, CO
05.2009

Skills

  • Setting goals
  • Customer relations
  • Operational efficiency
  • Maintaining compliance
  • Staff development
  • Quality assurance standards
  • Optimizing profitability
  • Implementing performance targets
  • Employee retention strategies
  • Cultivating productive relationships
  • Staff training and development
  • Health and safety compliance
  • Scheduling and coordination
  • Facility maintenance
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team leadership
  • Active listening
  • Decision-making
  • Effective leader
  • Self motivation
  • Analytical thinking
  • Conflict resolution
  • Operations management
  • Professionalism
  • Hiring and onboarding
  • Time management abilities
  • Risk management

Timeline

Fixed Operations Director

Camping World
02.2022 - Current

Assistant Service Manager

Lazydays R.V. Center
02.2020 - 02.2022

Service Advisor

Lazydays R.V. Center
10.2019 - 02.2020

Lead Service Advisor

Camping World
11.2016 - 10.2019

Parts Coordinator

Camping World
06.2015 - 11.2016

Assistant Store Manager

Discount Tire
08.2012 - 05.2015

Apprentice Technician

Discount Tire
05.2011 - 08.2012

Cashier

Kohls Department Store
06.2009 - 05.2011

Courtesy Clerk

King Soopers
05.2007 - 06.2009

High School Diploma -

Longmont High

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