Joey Castrellon
Anaheim,CA
Summary
Dynamic hospitality professional with extensive management experience at Yard House, excelling in sales enhancement and customer relationship building. Proven track record in training staff and managing inventory, ensuring exceptional service and operational efficiency. Proficient in mixology, I possess a keen eye for details in all aspects of food and drink service, and I thrive in fast-paced environments, consistently elevating guest experiences and driving revenue growth.
Overview
6
6
years of professional experience
Work History
Bartender
DLS Events, LLC.
Los Angeles, California
02.2023 - Current
- Take beverage orders from servers or directly from guests. Collect cash for beverages or drinks served and record sales. Maintain record and control of bar stock and arrange supplies. Mix drinks, water and other components to get ready cocktails and other drinks. Up-sell appetizers, hand-crafted beers and other nonalcoholic beverages to increase bar sales.
Manager
Yard House
02.2023 - 06.2024
- Front of House manager ensuring the highest standards of food preparation for operational efficiency and creating a relaxed environment where service delivery and product quality is second to none. Leading from the front and in charge of maintaining high levels of hygiene standards and enforcing strict compliance with all health and safety regulations.
- Being highly visible and the face of this business.
- Ensuring the correct use of cleaning materials and equipment.
- Supervising the shifts of kitchen, waiting and cleaning staff.
- Meeting and greeting customers and organizing tables reservations.
- Advising customers on menu and wine choices.
- Recruiting, training, managing, and developing a team.
Manager
Black Angus Steakhouse
Montclair, California
01.2020 - 03.2022
- Managed daily restaurant operations to ensure smooth service and customer satisfaction.
- Trained and mentored staff on operational procedures and customer service standards.
- Oversaw inventory management and coordinated supply orders for efficient stock levels.
- Implemented staff schedules to optimize coverage during peak dining hours.
- Collaborated with kitchen staff to maintain food quality and presentation standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Education
Bachelor of Arts - English Composition
California Polytechnic State University, San Luis Obispo
Pomona, CASkills
- Sales enhancement
- Hospitality management
- Inventory management
- Staff training
- Customer relationship building
- Proficient in mixology
References
- Joey, Garcia, Manager, (626) 566-1970, Yard House
- Paula, Brown, Manager, (909) 568-4066, Our Place Bar and Grill
Timeline
Bartender
DLS Events, LLC.
02.2023 - Current
Manager
Yard House
02.2023 - 06.2024
Manager
Black Angus Steakhouse
01.2020 - 03.2022
Bachelor of Arts - English Composition
California Polytechnic State University, San Luis Obispo