Joey Cavazos
Selma,CA
Summary
Articulate, Enthusiastic, Results-Oriented Customer Service Professional with 19 years experience. Demonstrating a talent for communicating effectively with customers from diverse backgrounds. Strong problem solving skills coupled with initiative and accuracy to provide a first-rate experience for the customer and facilitate the development of strong customer relationships. A self-motivated and hardworking employee with an excellent track record of meeting and exceeding productivity targets. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients.
Overview
19
19
years of professional experience
Work History
Customer Relationship Manager
Pacific Gas & Electric
09.2021 - Current
- Determines potential programs or solutions that will benefit customers
- Develops new and innovative solutions including best practices to exceed complex needs and grow value for businesses in the small sector community
- Participates in community events, answering questions and representing company.
- Lead key department initiatives such as onboarding,development, training and focused initiatives.
- Leveraging technology. Use energy Insight and other company-provided platforms to accurately record and track.
- Make outbound calls to business customers to onboard and educate on PGE programs ,products and services.
Customer Service Representative
Pacific Gas & Electric
04.2016 - Current
- Provided outstanding service to new and long-standing customers (Residential and Business) by attending closely to concerns and developing solutions.
- Informed customers about billing procedures and provided payment option setup assistance.
- Utilize phone and computer to research and analyze account information to satisfy internal and external customers with customer inquires, billing issues, service request and emergency orders.
- Trained new employees on procedures and policies to maximize team performance.
- Exceeded company productivity standards on consistent basis.
Customer Service Representative
AT&T
06.2004 - 09.2015
- Handled 50+ calls daily, With duties including signing up new customers, Retrieving customer data, Presenting relevant product information and cancelling services.
- Adapt at handling various calls daily, While consistently resolving client issues in a short time span
- Utilize both phone and computer to research and analyze customer information to satisfy customer billing inquires.
Education
High School Diploma -
Bullard High School
Fresno, CA06.2002
Skills
- Customer service and relations
- Strong oral & written communications
- High impact service delivery
- Team building and motivation
- Problem Solving
- Customer service supervisory skills
- Training and Mentoring
- Process Improvement
- Strong Work Ethic
- Schedule Management
Accomplishments
- PG&E BEStie Recipient
- PGE Team MVP
- PGE Team Spirit Award
- AT&T 2X President's Club Recipient
- AT&T Service Representative "Rookie of the year"
Timeline
Customer Relationship Manager
Pacific Gas & Electric
09.2021 - Current
Customer Service Representative
Pacific Gas & Electric
04.2016 - Current
Customer Service Representative
AT&T
06.2004 - 09.2015
High School Diploma -
Bullard High School