Joey Combs Jr
Pikeville,NC
Overview
14
14
years of professional experience
Work History
Hyundai Rep
Hyundai
Goldsboro, NC
06.2018 - Current
- Greeted customers and responded to inquiries in a timely manner.
- Provided customer service by answering product and service related questions.
- Processed payments using point of sale system software.
- Answered phone calls and directed them to appropriate personnel.
- Adhered to all safety regulations in the store environment.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
- Inspected and diagnosed mechanical, electrical, and other system-related problems in Hyundai vehicles using diagnostic equipment.
- Replaced worn or defective parts of the vehicle with genuine OEM parts according to manufacturer's specifications.
- Utilized electronic service information systems to access technical information needed for diagnosis and repair of Hyundai vehicles and equipment.
- Verified proper operation of all replaced components following repair work.
- Provided customers with accurate estimates for repair costs and timelines prior to commencing any work.
- Responded quickly to emergency calls from customers who need immediate assistance due to breakdowns or accidents involving their Hyundai vehicles and equipment.
- Researched technical bulletins issued by manufacturers in order to stay informed about latest developments in the industry.
Warehouse Supervisor
Southco
Goldsboro, NC
06.2018 - 01.2019
- Maintained and updated inventory records accurately.
- Monitored warehouse operations to ensure accuracy and efficiency.
- Developed and implemented safety policies and procedures for the warehouse team.
- Directed receiving, warehousing, distribution and maintenance services.
- Supervised loading and unloading of materials from incoming trucks.
- Performed regular inspections of equipment, facilities, and personnel safety practices.
- Assisted with scheduling shipments and deliveries according to customer requirements.
- Complied with standards and protocol requirements regarding warehouse operations, shipping and receiving and material handling.
- Evaluated procedures, making corrections and changes to reduce safety issues and meet compliance.
- Operated forklifts to fill or empty overhead spaces.
Infantryman
US Army
Hinesville, GA
05.2014 - 07.2018
- Performed reconnaissance and surveillance operations in support of combat operations.
- Assisted with the maintenance of weapons, equipment and vehicles.
- Provided security for convoys, installations and personnel in hostile areas.
- Ensured compliance with safety regulations and standard operating procedures.
- Monitored communications systems for orders, instructions and alerts.
- Assessed company operations for compliance with safety standards.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Maintained positive working relationship with fellow staff and management.
- Created and distributed monthly, quarterly and annual reports to management regarding performance.
Infantry Team Leader
US Army
Tacoma, WA
02.2011 - 05.2014
- Conducted mission planning and rehearsals with subordinate soldiers to ensure successful completion of assigned missions.
- Assisted in the development of individual soldier's skills by providing guidance and instruction during training exercises.
- Coordinated with higher headquarters on mission objectives, operational plans, and personnel assignments.
- Supervised team members in the performance of combat operations and ensured compliance with safety regulations.
- Maintained situational awareness of enemy activity in order to adjust tactics accordingly.
- Provided medical care to wounded or injured personnel as needed during combat operations.
- Managed logistical support for all team activities including equipment maintenance, transportation, food supply, and ammunition resupply.
- Ensured accountability of personnel during deployments by keeping accurate records of their locations at all times.
- Directed fire teams in engaging targets accurately while minimizing collateral damage.
Education
High School Diploma -
Spring Creek High School
Seven Springs, NC06-2009
Skills
- Paperwork Processing
- Needs analysis
- Customer Support
- Schematic Interpretation
- Repair Cost Estimation
- Work Orders and Documentation
- Hardworking and Dedicated
- Diagnostics and troubleshooting
- Preventive Maintenance
- Safety awareness
Timeline
Hyundai Rep
Hyundai
06.2018 - Current
Warehouse Supervisor
Southco
06.2018 - 01.2019
Infantryman
US Army
05.2014 - 07.2018
Infantry Team Leader
US Army
02.2011 - 05.2014
High School Diploma -
Spring Creek High School