Summary
Overview
Work History
Education
Skills
Work Availability
Open to close
Timeline
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Joey Copeland

Joey Copeland

Lancaster,SC

Summary

Dynamic professional with a proven track record at Walmart, excelling in order fulfillment and customer service. Recognized for enhancing customer satisfaction through efficient problem-solving and attention to detail. Skilled in e-commerce strategy and shipping logistics, fostering a positive shopping experience while consistently meeting quality goals. Upbeat and dedicated to achieving operational excellence.

Overview

21
21
years of professional experience

Work History

Digital Shopper

Walmart
04.2010 - 04.2025
  • Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
  • Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
  • Tracked substitutions and informed customers of changes.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.
  • Worked productively with customers to meet order requirements and service expectations.

Shift Supervisor

Pilot Travel Centers
03.2004 - 04.2010
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.

Education

Music

Lancaster High School
Lancaster,SC
06-1993

Skills

  • Order fulfillment
  • E-commerce strategy
  • Promotional planning
  • Shipping logistics
  • Customer service
  • Customer relations
  • Attention to detail
  • Flexible schedule
  • Verifying order accuracy
  • Upbeat and outgoing attitude
  • Sales proficiency

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Open to close

I am available pretty much any day or any time.

Timeline

Digital Shopper

Walmart
04.2010 - 04.2025

Shift Supervisor

Pilot Travel Centers
03.2004 - 04.2010

Music

Lancaster High School

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