Joey Daly
Santa Rosa,CA
Summary
Experienced administrative professional with a strong background in office management, scheduling, and communication. Proven ability to handle multiple tasks efficiently, ensuring smooth operations and providing support to executive teams. Adept at collaborating with colleagues and adapting to changing needs, consistently driving the achievement of organizational goals. Recognized for reliability and creating a positive work environment.
Overview
9
9
years of professional experience
Work History
In-Home Care Provider
Sonoma County Public Authority
08.2018 - Current
- Duties as a Care Provider for the Sonoma County Public Authority include providing domestic household services, meal preparation, personal care assistance including assistance with dressing, ambulation, transferring, bathing, grooming and accompaniment to medical appointments
Store Manager
Forever 21
06.2017 - 07.2018
- Planned and promoted the daily schedule of employees and the business which included interviews, hires, schedules, and disciplining employees
- Developed and maintained network contacts to source candidates and developed recruiting strategies
- Defined personal leadership development by utilizing company tools and programs, while also actively seeking feedback from the team members, peers, and leaders
- As Assistant Store Manager I improved shrink results from -6.5% to -0.6 within one year, which brought the store from the bottom of the district to the top performer
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Assistant Store Manager
Forever 21
06.2015 - 06.2017
- Monitored and maximized store volume and profit in accordance with store/company goals through excellent staffing, superb customer service and attention to detail in a fast-paced environment
- Ensured service, merchandising, and operational standards were met through company-defined practices and processes
- Monitored results by creating short-term and long-term strategies, processes, and events that ensure a positive in-store experience for both the store team and customers
- Lead talent selection, training, coaching, engagement, retention, and recognition initiatives for all store employees
- Addressed poor performance by initiating and administering corrective action for all store employees
- Delivered annual performance reviews for team to promote progress and results against key targets
- Accomplishments: During my tenure as Store Manager my store was awarded for two consecutive quarters for best payroll, and best shrink numbers (lowest in the district of twelve Bay Area stores)
Education
Associate of Science - Business Management
Penn Foster College
Scottsdale, AZ11-2024
Skills
- Proven ability to troubleshoot and develop both creative and innovative solutions to business challenges Successfully manages change and leads the team to always ensure customer service
- Compassionate caregiving
- End-of-life care
- Fall prevention
- Elderly care
- Multitasking and organization
- Customer relations
- Team leadership and coaching
- Retail inventory management
- Shift scheduling
- Recruiting and hiring
- HR analytics
Accomplishments
During my tenure as Store Manager my store was awarded for two consecutive quarters for best payroll and best shrinkage figures.
As Assistant Store Manager I improved shrinkage results from -6.5% to -.6 within one year. This brought my store from the bottom of the district to the top performer in these results.
Timeline
In-Home Care Provider
Sonoma County Public Authority
08.2018 - Current
Store Manager
Forever 21
06.2017 - 07.2018
Assistant Store Manager
Forever 21
06.2015 - 06.2017
Associate of Science - Business Management
Penn Foster College
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