Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joey Dasilva

New Bedford,MA

Summary

Professional banking specialist prepared to excel in financial transactions and customer service. Skilled in handling cash, balancing ledgers, and maintaining security protocols. Strong focus on team collaboration and achieving operational efficiency. Reliable, adaptable, and driven to meet and exceed client expectations.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Teller

Santander Bank Us
01.2023 - Current
  • Processed deposits, withdrawals, transfers, money orders, and payments at a fast pace with both speed and accuracy
  • Daily balancing of teller cash drawers and main vault
  • Establish rapport and trust with customers to match customer needs with branch products
  • Placed, processed, and counted branch cash orders
  • Adhered to strict federal regulations and guidelines, as well as evolving company policies
  • Assisted with the training of new tellers

Counter Sales

Plumber's Supply Company
07.2015 - 04.2020
  • Worked directly with plumbers, contractors, and homeowners in both the supply house and showroom sales floor in order to diagnose problems and offer solutions, provide knowledge on products and product lines, and write up quotes as well as stock and non-stock orders.
  • Completed all end of business day tasks such as running daily sales reports, balancing out cash drawer and credit card sales, safe drops, and facility lock up.
  • Assumed store managerial duties to cover vacations and personal days which included ordering daily product and supply replenishments, reviewing and approving bills, and daily task delegation.
  • Arranged and scheduled store deliveries with all related parties.

Warehouse Associate

Plumber's Supply Company
02.2014 - 07.2015
  • Accurately picked stock replenishment orders for store branches while meeting the required deadlines.
  • Checked in and put away stock, as well as logged and reported all shipping errors.
  • Loaded and unloaded semi-trailers using a forklift or hand pallet jack.

Assistant Customer Service Department Head

Stop & Shop Supermarket Company
08.2008 - 04.2015
  • Supervised a team of 15-20 employees consisting of cashiers, baggers, service desk associates, gas station attendants, and custodians.
  • Assigned responsibilities, managed break rotations, and responded to any and all complications such as periodic rushes of customers or filling shifts due to callouts.
  • Performed cash drawer maintenance including coin exchanges, drawer sweeps of excess cash and corresponding safe drops, as well as the nightly counting, balancing, and securing of all cash drawers.
  • Handled all complaints from disgruntled customers and offered satisfactory resolutions.

Education

Associate - General Studies

Bristol Community College
Fall River, MA
12.2012

Skills

  • Exceptional customer service
  • Professionalism and courtesy
  • Interpersonal communication
  • Problem resolution
  • Leadership
  • Team building
  • Supervising experience
  • Retail sales
  • Computer proficient
  • Hospitality management
  • Quick learner
  • Cash handling

Certification

  • Driver's License
  • July 2019 to July 2024

Timeline

Teller

Santander Bank Us
01.2023 - Current

Counter Sales

Plumber's Supply Company
07.2015 - 04.2020

Warehouse Associate

Plumber's Supply Company
02.2014 - 07.2015

Assistant Customer Service Department Head

Stop & Shop Supermarket Company
08.2008 - 04.2015

Associate - General Studies

Bristol Community College

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