Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joseph DeLano

Grand Rapids,MI

Summary

Dynamic manager with a proven track record at Echo Etching, excelling in project management and customer service. Successfully led teams through organizational changes, enhancing operational efficiency and resolving conflicts. Skilled in financial management, I fostered strong vendor relationships, ensuring timely service delivery while maintaining a positive brand image.

Overview

7
7
years of professional experience

Work History

Manager

Echo Etching
Comstock Park , MI
06.2023 - Current
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Provided leadership during times of organizational change or crisis situations.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Established processes to ensure efficient workflow throughout the organization.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Consulted with potential clients to determine how company could best meet needs.
  • Prepared surfaces and applied vinyl lettering, logos, and graphics to vehicles and other substrates.
  • Repaired damaged signs by replacing broken parts or re-gluing pieces together.
  • Fabricating custom-made items from architectural drawings or sketches.
  • Measuring and marking glass for cutting or installation.
  • Ordering materials needed for upcoming projects.
  • Provided guidance to team members regarding tasks assigned to them.

Business Owner

DeLano Lawn Care
Comstock Park , MI
03.2022 - Current
  • Consulted with potential clients to determine how company could best meet needs.
  • Made financial and logistics decisions in the best interest of the company.
  • Took care of escalated customer concerns to increase satisfaction.
  • Assessed quality and approved work before releasing it to clients.
  • Developed estimates for projects based on in-depth knowledge of labor and material expenses.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
  • Resolved issues quickly through meticulous research and quick decision-making.
  • Conferred with customers to understand needs and finalize purchase orders.
  • Kept records for production, inventory, income and expenses.
  • Devised business and marketing plans and prepared monthly financial reports.
  • Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
  • Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Developed business from ground up and prepared records and operations for smooth handover to new owners.

Owner/Machine Operator

Joe's Vending
Grand Rapids, MI
01.2021 - Current
  • Set pricing structures according to market analytics and emerging trends.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Oversaw staff hiring, initiating new training and scheduled processes to operations.

Sales Assistant

Visual Entities
Wyoming, MI
01.2023 - 05.2025
  • Provided customer service to clients in person and over the phone.
  • Actively engaged customers, identified needs, and offered relevant product recommendations.
  • Adhered to company policies and procedures, ensuring smooth store operations
  • Consistently exceeded sales targets by actively engaging with customers, understanding their needs, and presenting tailored product solutions

Heavy Equipment Operator

Pine Island Natural Resource Services
Rockford, MI
11.2022 - 03.2024
  • Operated heavy equipment (e.g., loaders, skid steer) equipped with snowplows to efficiently and safely clear roadways, parking lots, and other designated areas during winter conditions.
  • Proficiently navigated various terrains and weather conditions, ensuring thorough snow and ice removal while adhering to safety regulations and minimizing disruption.
  • Conducted pre- and post-operation checks on equipment, performing routine maintenance and reporting any mechanical issues to ensure optimal performance during critical snow removal operations.
  • Collaborated effectively with team members and supervisors to prioritize routes, manage resources, and ensure timely and comprehensive snow removal services for assigned areas.
  • Experienced in applying de-icing agents using specialized equipment to prevent ice formation and maintain safe surface conditions following snow removal.

Shop Worker

National Tire Distributors LLC
Grand Rapids, MI
01.2019 - 01.2023
  • Efficiently and safely unloaded large quantities of tires of various sizes and weights from arriving semi-trucks, adhering to warehouse safety protocols.
  • Physically demanding role requiring strength and stamina to manually lift, move, and organize tires within the shop or storage areas.
  • Utilized material handling equipment to facilitate the movement and staging of unloaded tires.
  • Inspected unloaded tires for any damage during transit, reporting discrepancies or issues to the appropriate personnel.
  • Maintained a clean and organized unloading area, ensuring efficient workflow and minimizing potential hazards within the shop environment.

Shop Worker

Kent Welding
Grand Rapids, MI
01.2018 - 01.2021
  • Built Metal parts using shop equipment, maintaining high levels of product quality and meeting deadlines.
  • Maintained work area organization and cleanliness to uphold production levels and safety standards.
  • Completed daily checklists for smooth shop operations.
  • Assisted with general repair and maintenance of tools and equipment.
  • Drove company vehicles to transport tools, equipment and supplies to and from work sites.
  • Prepared job spaces by unloading trucks, placing ladders and setting up protective equipment.
  • Assisted customers with finding correct sizes for garments and showed accessories to complete outfits.

MAINTENANCE WORKER

Northpointe Christian Schools
Grand Rapids, MI
05.2019 - 08.2020
  • Notified management about necessary repairs or professional service needs for building operating systems.
  • Followed correct procedures for handling, transporting and disposing of new and recycled materials.
  • Repaired minor carpentry, electrical and plumbing issues to return equipment to functionality.
  • Operated hand tools and power tools to make minor maintenance repairs and maintain grounds and walks.
  • Cleaned vents and replaced filters to verify proper air flow.
  • Assisted with installing and maintaining electrical and power systems during remodeling projects.
  • Collaborated with team members to assess equipment performance needs.

Education

High School Diploma -

NorthPointe Christian
Grand Rapids, MI
05-2022

Skills

  • Project management
  • Customer service
  • Sales strategy
  • Financial management
  • Vendor management
  • Operational efficiency
  • Conflict resolution
  • Time management
  • Decision-making
  • Relationship building
  • Clear communication
  • Verbal and written communication
  • Shift scheduling
  • Sales management
  • Project planning
  • Sales techniques

Timeline

Manager

Echo Etching
06.2023 - Current

Sales Assistant

Visual Entities
01.2023 - 05.2025

Heavy Equipment Operator

Pine Island Natural Resource Services
11.2022 - 03.2024

Business Owner

DeLano Lawn Care
03.2022 - Current

Owner/Machine Operator

Joe's Vending
01.2021 - Current

MAINTENANCE WORKER

Northpointe Christian Schools
05.2019 - 08.2020

Shop Worker

National Tire Distributors LLC
01.2019 - 01.2023

Shop Worker

Kent Welding
01.2018 - 01.2021

High School Diploma -

NorthPointe Christian

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