Joey Egland
Las Vegas
Summary
Proven multitasker and team collaborator, I enhanced customer satisfaction and sales at Denny’s through exceptional service and upselling techniques. Skilled in safe food handling and POS systems, I consistently prioritized guest engagement and quality control, contributing to seamless service transitions and a positive dining experience.
Overview
5
5
years of professional experience
Work History
Server
IHOP
08.2021 - 12.2023
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Line Cook
Golden Gamming
01.2020 - 08.2021
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Prepared and cooked meals according to recipes and customer specifications.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Increased kitchen productivity by keeping tools organized for easy access when needed.
Server
Denny’s
04.2019 - 08.2019
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Safe food handling
- Food running
- Quality control
- Food safety practices
- Suggestive selling
- Task prioritization
- Food sales and promotion
- Multitasking and organization
- Positive and professional
Timeline
Server
IHOP
08.2021 - 12.2023
Line Cook
Golden Gamming
01.2020 - 08.2021
Server
Denny’s
04.2019 - 08.2019