Joey English

*Owned and operated horse boarding stables. Managed barn staff and oversaw trainers.

*Worked with boarders for best care and feeding of their horse.

• Worked closely with organizational leadership and board of directors to guide operational strategy.
• Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
• Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
• Forge strong relationships with board members, providing regular updates on organizational progress and soliciting their expertise when needed.

• Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
• Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
• Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
• Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
• Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
• Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
• Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
• Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
• Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
• Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
• Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
• Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
• Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
• Answered passenger questions and provided solutions to issues arising during flights.
• Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
• Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
• Resolved passenger conflicts and medical emergencies during flights.
• Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
• Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
• Ensured safety and comfort of customers onboard aircraft.
• Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
• Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.

• Trained new hire flight attendants in service and safety procedures. Also taught CPR and basic first aid and defibrillator usage.
• Oversaw and promoted professional grooming and uniform standards.
• Encouraged crew coordination and taught employee safety practices and procedures.