Joey Fierro
Nashville,TN
Summary
Hard working, honest and reliable candidate with excellent verbal and written communication skills, eager to secure entry-level position in a customer service field or vocational industry in which I can learn new skills contribute to team work and group success and maintain job security for personal and professional career advancement.
Overview
12
12
years of professional experience
Work History
Musician
Freelance
01.2014 - 05.2024
- Perform music for live audiences and recordings
- Find locations for performances or concerts
- Vary and adapt musical style based upon audience and crowd ambience.
- Collaborated with fellow musicians for seamless performances and increased audience engagement.
- Scheduled rehearsals with other musicians and choirs.
- Elevated performance quality by consistently practicing and refining individual skills on various instruments.
- Sought out professional development opportunities such as masterclasses or workshops to continuously improve musicianship skills.
- Built networks with local musicians to provide session support for gigs and events.
- Interpreted and modified music to personalize performances.
Sales associate, shift manager
Retail Store
09.2022 - 05.2023
- Responsible for opening and closing store, maintaining inventory, sales customer
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Server-Assistant,
Delray Beachclub
03.2020 - 12.2021
- Perform quality assurance on every dish prior to table delivery
- Interact with guests and other staff to ensure a seamless dining experience
- Assist bar and kitchen where needed
- Responsible for managing customer valet parking
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Provided support during large events or private parties by setting up banquet areas according to specific requirements or themes.
- Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.
- Communicated customer needs clearly to kitchen staff for fast, accurate orders.
- Received consistent positive feedback from both customers and management for exceptional attention to detail and commitment to excellent service.
- Collaborated with other dining room and bar staff to facilitate efficient service.
Delivery driver
Delivery Dudes
01.2020 - 01.2021
- Delivery food order to customers in a prompt manner.
Delivery driver
Papa John’s Pizza
01.2020
- Prepare and deliver pizzas in a prompt manner.
Front Desk/Receptionist
Onstage Studios
01.2019 - 01.2020
- Greet and welcome guests, providing them with a positive first impression of the facility
- Answering telephone; taking and relaying messages; providing information to callers
- Scheduling lessons and maintaining appointment schedule
- Collecting payment and keeping a detailed log of all receipts.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
Expediter/Food Runner
Tanzy Restaurant
01.2018 - 01.2019
- Perform quality assurance on every dish prior to table delivery
- Interact with guests and other staff to ensure a seamless dining experience.
Server Assistant Valet Parking Attendant
Prime 7
01.2017 - 01.2018
- Perform quality assurance on every dish prior to table delivery
- Interact with guests and other staff to ensure a seamless dining experience
- Deliver multiple catering orders to various clients in a timely fashion via company van.
- Greeted customers warmly to provide exceptional customer service.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Demonstrated excellent driving skills, safely navigating through busy traffic conditions while transporting vehicles.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
Expediter/Catering Services Assistant
American Glory BBQ Restaurant And Event Catering
01.2012 - 01.2017
- Perform quality assurance on every dish prior to table delivery
- Interact with guests and other staff to ensure a seamless dining experience
- Deliver multiple catering orders to various clients in a timely fashion via company van.
- Elevated overall service experience by attentively attending to guests'' needs throughout events, including refilling beverages, replenishing dishes, and clearing tables as needed.
- Achieved rapid issue resolution for clients by proactively identifying potential problems before they arose.
- Maintained flexible work schedule to meet event needs.
- Delivered catered food and supplies to facility for on-time set-up.
- Followed food safety practices and sanitation guidelines.
Education
Audio Engineering -
Blackbird Academy
Nashville, TN03.2024
Music Education -
Palm Beach State College
Lake Worth, FL01.2019
Music Education -
Palm Beach State College
Lake Worth, FL01.2019
Liberal Arts -
Columbia Greene Community College
Hudson, NY01.2018
Skills
- Strong verbal and written Communication and Interpersonal Skills
- Honest Dependable and Responsible
- Adaptable, flexible and eager to learn new skills
- Creativity & critical thinking skills
- Strong Computer skills
- Strong work ethic
- Hard-working, Friendly and Helpful
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Safe driving record
- Instrumentalist
- Lead guitar expertise
- Live Performances
- Positive Customer Engagement
- Studio recording experience
- Mixing skills
- Ear Training
- Improvising
Timeline
Sales associate, shift manager
Retail Store
09.2022 - 05.2023
Server-Assistant,
Delray Beachclub
03.2020 - 12.2021
Delivery driver
Delivery Dudes
01.2020 - 01.2021
Delivery driver
Papa John’s Pizza
01.2020
Front Desk/Receptionist
Onstage Studios
01.2019 - 01.2020
Expediter/Food Runner
Tanzy Restaurant
01.2018 - 01.2019
Server Assistant Valet Parking Attendant
Prime 7
01.2017 - 01.2018
Musician
Freelance
01.2014 - 05.2024
Expediter/Catering Services Assistant
American Glory BBQ Restaurant And Event Catering
01.2012 - 01.2017
Audio Engineering -
Blackbird Academy
Music Education -
Palm Beach State College
Music Education -
Palm Beach State College
Liberal Arts -
Columbia Greene Community College