Joey Fiorito
Saint Charles,IL
Summary
Meticulous and resourceful logistics operations professional with over 7 years' experience excelling at prioritizing, multi-tasking and following through to achieve project goals. Adept in assessing operational capabilities, creating and implementing process improvements, training staff and streamlining overall operations for optimal business efficiency.
Overview
7
7
years of professional experience
Work History
Account Manager
GP Transco
Joliet, IL
01.2024 - Current
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Provided training and guidance to new Account Managers.
- Negotiated contracts with clients to maximize profitability.
- Analyzed client data and identified opportunities for growth.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Developed strategies to increase revenue from existing accounts.
- Collaborated with marketing team to develop promotional materials for clients.
Operations Manager
GP Transco
Joliet, IL
03.2022 - 01.2024
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Developed key performance indicators to measure effectiveness of operational processes.
Fleet Manager
GP Transco
Joliet, IL
02.2019 - 11.2023
- Maintained fleet of vehicles, including scheduling preventative maintenance and repairs.
- Developed and implemented policies and procedures for fleet operations.
- Monitored budget expenses to ensure compliance with company guidelines.
- Ensured all drivers had valid licenses, completed required training, and adhered to safety standards.
- Assessed fuel usage and developed strategies to reduce costs and improve efficiency.
- Reviewed driver logs for accuracy and compliance with regulations.
- Created reports on vehicle utilization, mileage tracking and other metrics as needed.
- Implemented best practices for fuel conservation across the fleet.
Carrier Sales Manager
GP Transco
Joliet, IL
07.2018 - 01.2022
- Negotiated contracts with key customers, suppliers, carriers, and other stakeholders.
- Liaised between carriers and customers in order to resolve disputes or misunderstandings quickly.
- Developed relationships with third-party vendors such as customs brokers or freight forwarders.
- Worked closely with logistics teams to ensure smooth delivery of products from origin to destination.
- Continually sought out new methods for improving operational efficiency within the organization.
- Tracked shipments from pickup to delivery, communicating accurate load information with carrier.
- Negotiated rates with carriers and communicated details to sales team
Carrier Sales Manager
The D/C Group - D/C Export and Domestic Packaging
Elk Grove Village, IL
05.2017 - 07.2018
- Responded promptly to customer inquiries and complaints in order to provide timely resolution of issues.
- Identified new business opportunities through research of markets, industries, competitors.
- Liaised between carriers and customers in order to resolve disputes or misunderstandings quickly.
- Developed relationships with third-party vendors such as customs brokers or freight forwarders.
- Tracked shipments from pickup to delivery, communicating accurate load information with carrier.
- Negotiated rates with carriers and communicated details to sales team
- Resolved customer complaints regarding sales and service.
Education
Bachelor of Arts - Education
Northeastern Illinois University
Chicago, IL12-2015
Skills
- Account Relationship Management
- Business Growth Opportunities
- Revenue Growth
- Strategic Account Planning
- Acquiring And Retaining Customers
- Key Account Management
- Troubleshooting And Problem Resolution
- Goals And Performance
- Staff Management
- Performance Tracking
- Employee Mentoring
- Strong Presentation Skills
- Persuasive Negotiations
References
References available upon request.
Timeline
Account Manager
GP Transco
01.2024 - Current
Operations Manager
GP Transco
03.2022 - 01.2024
Fleet Manager
GP Transco
02.2019 - 11.2023
Carrier Sales Manager
GP Transco
07.2018 - 01.2022
Carrier Sales Manager
The D/C Group - D/C Export and Domestic Packaging
05.2017 - 07.2018
Bachelor of Arts - Education
Northeastern Illinois University
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