Joey Freeman

• Managed operations of six multifamily communities, overseeing 1,407 units and achieving a 93-95% occupancy rate by implementing targeted marketing and tenant engagement strategies.
• Guided cross-functional teams through capital improvement projects, ensuring adherence to timelines and budgets while maintaining quality standards.
• Spearheaded the New Unit Acquisition process for seven communities, managing integration of unit purchases into an Excel database. Coordinated with site teams for interior inspections and ensured efficient entry of leaseholder information into the Yardi system with the RSD department. From August 2023 to October 2024, orchestrated 1,845 unit acquisitions.
• Generated detailed reports on community activities to communicate with clients, investors, and directors effectively.
• Enhanced vendor management processes, negotiated favorable contracts that reduced operating costs, and pushed rent growth, driving a 14% to 17% annual increase in NOI.
• Ensured compliance with HUD/Affordable housing certifications and Fair Housing laws by adhering to local and state regulations.
• Implemented a new CRM system, improving response times by 24%, and developed tenant retention strategies achieving an 80% monthly renewal rate.
• Oversaw on-site staff management, ensuring compliance with training protocols and conducting performance evaluations as needed.

Regional Director - 9/2020 -10/2024

Senior Community Director - 4/2017 - 9/2020

Assistant Community Director - 8/2015 - 4/2017

Leasing Consultant - 2/2014 - 8/2015

• Customer Service and entry-level PC repairs
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Utilized various tools and test equipment to troubleshoot and diagnose equipment malfunctions.