Joey Gonzalez
Westminster,CA
Summary
Resourceful and tech-savvy professional with a sharp eye for problem-solving and a genuine passion for helping others. Eager to jumpstart a career in IT support by bringing a strong work ethic, quick learning ability, and solid communication skills to a Help Desk team. Known for staying calm under pressure, asking the right questions, and digging into issues until they’re solved.
Overview
3
3
years of professional experience
Work History
Quality Control Inspector
Cla-Val
07.2024 - Current
- Inspect incoming and outgoing materials for accuracy and quality.
- Report repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Perform visual inspections and non-destructive tests where appropriate.
- Participate in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
Customer Service Associate
Amazon
09.2023 - 02.2024
- Used problem-solving skills to identify and resolve customer issues in a timely manner.
- Answered 50+ calls daily to help customers with inquiries about shipping concerns, billing, delivery issues, and complaints.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Furnace Technician
3DEO
11.2021 - 01.2023
- Performed preventative maintenance on heating systems, including cleaning burners, checking the ignition system, and changing filters.
- Kept up-to-date records of maintenance activities for future reference purposes.
- Properly examined parts after using the furnace and recorded results using Excel.
Education
High School Diploma -
Nathaniel Narbonne High School
Torrance, CA06-2018
Skills
- Troubleshooting
- Visual Inspections
- Modern operating systems (Windows 11, iOS, Android, MacOS, and Linux)
- Knowledgeable with PC hardware
- Basic command line functions
- PC Building Experience
Timeline
Quality Control Inspector
Cla-Val
07.2024 - Current
Customer Service Associate
Amazon
09.2023 - 02.2024
Furnace Technician
3DEO
11.2021 - 01.2023
High School Diploma -
Nathaniel Narbonne High School
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