Joey Grigg
Fairfax
Summary
Dynamic Owner/Operator with a proven track record. Experienced with managing all aspects of business operations, including financial oversight and strategic planning. Utilizes effective leadership techniques to ensure efficient daily management and team productivity.
Overview
11
11
years of professional experience
Work History
Owner/Operator
Lush Life Liquor
03.2025 - Current
- Managed inventory, ensuring accurate stock levels and timely replenishment.
- Established quality control measures to ensure product consistency and compliance.
- Utilized point-of-sale systems for transaction processing and record-keeping accuracy.
- Managed day-to-day business operations.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed operational procedures to enhance efficiency and streamline daily tasks.
Owner/Operator
Fairfax Smoke Shop
03.2023 - Current
- Negotiated contracts with vendors to secure favorable terms for the business.
- Implemented effective financial management practices, improving cash flow and profitability.
- Assessed income and expenses and adapted plans to improve profit levels.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
- Optimized workflow processes through careful analysis of operational needs and resource allocation.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Enhanced customer service experiences by addressing inquiries and resolving issues promptly.
- Consulted with customers to assess needs and propose optimal solutions.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Managed inventory, ensuring accurate stock levels and timely replenishment.
- Utilized point-of-sale systems for transaction processing and record-keeping accuracy.
- Managed day-to-day business operations.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
Owner/Operator
Osage Dispensary
07.2020 - Current
- Implemented safety protocols to maintain a safe working environment for all staff.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Contributed positively to the local community through involvement in various events or charitable organizations.
- Improved safety standards by regularly reviewing protocols and implementing necessary updates.
- Established quality control measures to ensure product consistency and compliance.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Implemented effective financial management practices, improving cash flow and profitability.
- Assessed income and expenses and adapted plans to improve profit levels.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Enhanced customer service experiences by addressing inquiries and resolving issues promptly.
- Consulted with customers to assess needs and propose optimal solutions.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Managed inventory, ensuring accurate stock levels and timely replenishment.
- Utilized point-of-sale systems for transaction processing and record-keeping accuracy.
- Managed day-to-day business operations.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
Shift Manager
Osage Casino
06.2017 - 01.2021
- Supervised daily operations, ensuring adherence to safety protocols and operational standards.
- Trained and mentored team members on workflow processes and customer service practices.
- Coordinated shift schedules to optimize workforce efficiency and coverage.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Addressed and resolved staffing issues promptly, minimizing disruptions to shift operations and maintaining service standards.
Shift Supervisor
Osage Casino
01.2017 - 06.2017
- Supervised daily operations to ensure efficient workflow and adherence to safety standards.
- Coordinated shift schedules to optimize staff coverage and operational efficiency.
- Resolved customer complaints effectively, maintaining high service quality standards.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Implemented policies and standard operating procedures for continuous improvement.
- Cultivated professional working relationships with peers and supervisors.
Guest Service Representative
Osage Casino
03.2015 - 01.2017
- Delivered exceptional customer service, resolving inquiries and complaints efficiently.
- Managed check-in/check-out processes, ensuring streamlined guest experiences.
- Facilitated communication between guests and management to enhance service quality.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Enhanced guest satisfaction by promptly addressing and resolving inquiries and concerns.
- Handled emergency situations with composure, ensuring guest safety and minimal disruption.
- Assisted in planning and executing events at hotel, leading to memorable experiences for attendees.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
Education
BBA - Business
Oklahoma State University
Stillwater, OK05-2021
Skills
- Inventory management
- Operational reporting
- Budget development
- Financial planning
- Business operations management
- Client relationship management
- Sales strategy development
- Financial reporting
- Cost management
- Accounting principles
- Vendor negotiation
- Regulatory compliance
Accomplishments
Received Leader of the Quarter award for Osage Casinos
Timeline
Owner/Operator
Lush Life Liquor
03.2025 - Current
Owner/Operator
Fairfax Smoke Shop
03.2023 - Current
Owner/Operator
Osage Dispensary
07.2020 - Current
Shift Manager
Osage Casino
06.2017 - 01.2021
Shift Supervisor
Osage Casino
01.2017 - 06.2017
Guest Service Representative
Osage Casino
03.2015 - 01.2017
BBA - Business
Oklahoma State University
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