Summary
Overview
Work History
Education
Skills
Timeline
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Joey Guerrero

San Antonio,TX

Summary


Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.

Overview

12
12
years of professional experience

Work History

Operations Manager

Zedrics
08.2024 - Current
  • Oversee and optimize business operations to ensure efficiency and productivity
  • Manage teams, develop strategies, and ensure compliance
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.

Store Manager / Kitchen Manager

Zedrics
10.2018 - 08.2024
  • Managed store operations, including staffing, inventory, and customer service
  • Helped maintain total COGS under 65% for the business
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Approved regular payroll submissions for employees.

Assistant Manager

Zedrics
04.2018 - 10.2018
  • Promoted within three months due to outstanding performance
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

Sales Associate

Zedrics
10.2017 - 04.2018
  • Promoted within six months for strong performance
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.

Financial Representative

New York Life
06.2016 - 10.2017
  • Helped families and businesses achieve financial security with insurance-based products
  • Built strong relationships with clients through transparent communication and trust-building activities.
  • Worked with clients with life, long-term care or disability insurance accounts to increase profitability and account longevity.
  • Nurtured new business leads through targeted outreach, cultivating a robust pipeline of prospective clients.
  • Worked closely with clients to determine goals and recommend appropriate services to maintain long-term relationships with account holders.
  • Created and implemented business and marketing plans to drive growth.
  • Delivered prompt, informative responses to client inquiries, fostering a positive customer experience.

General Manager / Training Store Manager

My Fit Foods
11.2012 - 03.2016
  • Increased store revenue by 20% year-over-year
  • Ranked #1 General Manager in 2014 and #4 in 2015 out of 54 stores
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget implementations, employee evaluations, and contract details.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.

Education

University of the Incarnate Word
San Antonio, TX
01.2013

High School Diploma -

Karen Wagner High School
San Antonio, TX
06.2007

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Employee relations and conflict resolution
  • Operations monitoring
  • Staff training
  • Staff management

Timeline

Operations Manager

Zedrics
08.2024 - Current

Store Manager / Kitchen Manager

Zedrics
10.2018 - 08.2024

Assistant Manager

Zedrics
04.2018 - 10.2018

Sales Associate

Zedrics
10.2017 - 04.2018

Financial Representative

New York Life
06.2016 - 10.2017

General Manager / Training Store Manager

My Fit Foods
11.2012 - 03.2016

High School Diploma -

Karen Wagner High School

University of the Incarnate Word

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Joey Guerrero