Joey Guinta-Coburn

· Coordinate daily station operations, addressing and resolving any irregular operational issues for scheduled services, charters and repositioning flights

· Maintains compliance with FAA, DOT, and TSA directives and security requirements whilst ensuring the confluence of safety audits, and management of corrective actions occurrence within Allegiant regulation

· Liaise with external vendors for service recovery during IROP events, ensuring hotels, transportation companies and additional service providers are available for displaced and distressed passengers

· Lead stations teams in selecting correct processes, and effectively communicate with passengers throughout the operational windows

· Loaded and unloaded customer baggage of various dimensions, ensuring proper handling and transportation to and from secure airport areas to passenger areas

· Operated Ground Service Equipment (GSE), marshaled aircraft to and from the gates, operated heavy machinery such as tugs, belt loaders, and pushback equipment, while ensuring all ground service equipment was maintained and used safely

· Conducted aircraft security searches, maintained ramp areas by ensuring foreign object debris (FOD) was cleared from safety areas, and always ensured compliance with personal protective equipment

· Serviced aircraft lavatories, stocked aircraft with necessary supplies, assisted customers, and supported customer service agents as required.

· Greeted and assisted customers in a friendly and professional manner, ensuring an excellent customer experience from arrival to departure

· Handled point-of-sales transactions, including booking tee times, processing payments for green fees, merchandise, and rentals, promoting membership programs and special events in the process

· Maintained a clean and organized pro shop and clubhouse, ensured golf carts, rental equipment, and facilities are in good condition and ready for customer use, and coordinated with maintenance staff for timely upkeep of the course and facilities

· Managed customer records, update reservation systems, and handle phone and email correspondence and assisted in preparing reports, scheduling staff, and coordinating events to ensure smooth operations.

· Oversaw daily food service operations, ensuring the highest quality of food preparation, presentation, and service while maintaining strict adherence to health and safety standards.

· Managed inventory and procurement, including sourcing and negotiating with suppliers, ordering ingredients, and maintaining optimal stock levels to minimize waste and control costs.

· Supervised and trained kitchen staff, providing guidance on food handling, cooking techniques, and customer service, fostering a collaborative and efficient work environment.

Developed and implemented menus and special promotions, analyzing customer preferences and market trends to enhance dining experiences and drive revenue growth