Joey Henderson
Newnan,GA
Summary
Retail professional with expertise in optimizing store performance through strategic planning and team leadership. Proven track record of enhancing customer experiences and driving sales growth. Focused on fostering collaborative work environment and adapting to dynamic retail trends with strong organizational and interpersonal skills.
Overview
28
28
years of professional experience
Work History
Store Director
Academy Sports and Outdoor
01.2017 - Current
- District mentor and trainer for new in Role Store Directors and Managers in Alabama and Georgia Markets
- Recruiter and Trainer for georgia District
- District Inventory and Customer Service Captain
- Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
- Conducted regular performance evaluations for staff members, identifying areas for growth and development.
- Collaborated with other Store Directors on regional initiatives aimed at increasing brand presence in local markets.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Sales Manager
National Office Interiors
01.2015 - 01.2017
- Regional Sales Manager for Eastern United States for both showroom and online sales
- Merchandising and layout of showroom
- Responsible for growing a new business from ground up including Sales, Delivery and Installation
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Store General Manager
Sears Holding Corporation
01.2013 - 01.2015
- Atlanta Market Recruiter for store managers and assistant store managers
- Dual store manager for Atlanta Market stores while stores transitioned new management
- Mentor for three new in role store managers - share best practices and help them transition into their role
- Atlanta Market Customer Service Specialist working with 30 stores- in charge of communicating best practices to store managers through email, one on one and conference calls
- Responsible for the turnaround of two underperforming stores by improving sales, profit, shrink and customer service
Store Manager
Ross Stores
01.2012 - 01.2013
- Manage all aspects of store operations, including customer service, merchandise processing, in-store marketing and store appearance, inventory control, shrinkage, expenses, and organizational development
- Direct and control one of the highest volume stores out of 1160 stores in the company
- Play role in leading and achieving 20% growth over LY
- Deliver sales and profit results by consistently executing the business plan and associated programs
Store Director
ACME Stores Supervalu Corporation
01.2010 - 01.2012
- Directed day-to-day operations in the areas of P&L performance, human resources, sales, operations, customer service, and employee performance
- Focused on driving sales, building high performance teams, and executing operational efficiency through team accountability
- Handpicked to retool one of the most challenging stores in the district and reverse downward revenue spiral; delivered an 11% increase in sales and a 20% increase in YTD EBIT goals
- Led store to rank in top 10 out of 116 stores in the category of EBIT% to budget
- Developed and implemented a customer service plan for the Philadelphia District City stores that carried the district to the top percentile out of 116 stores in the company
- Built a customer service culture in a challenging store; this store currently ranks top 3 in the company in overall customer satisfaction
- Evaluated for 'Great Store Director', a top honor with Supervalu Corporation with less than 10% of Store Directors qualifying
- Identified and developed 2 future company leaders through training, coaching, counseling, and empowerment
Store Team Leader
Target Stores Inc
01.1997 - 01.2010
- Maintained responsibility for 22 work centers and 200+ employees, human resources, loss prevention, logistics, food, sales departments, and operations
- Managed a full service Target Grocery, Starbucks, and Pizza Hut
- Played an integral role in opening multiple new stores in Tennessee, Georgia and Florida
- Led underperforming stores in multiple markets to achieve 10 to 15% increases in sales
- Business College trainer for Atlanta Market
- Mentor and trainer for new in role managers
Education
Associate of Arts - Business
Western International University
Skills
- Sales management
- Process Improvement
- Cost analysis and savings
- Logistics
- Regulatory Compliance
- P&L Administration
- Performance measurement
- Cross-functional team management
- Profit and loss accountability
- Accounting and finance reporting
- Safety and Compliance Leader
Timeline
Store Director
Academy Sports and Outdoor
01.2017 - Current
Sales Manager
National Office Interiors
01.2015 - 01.2017
Store General Manager
Sears Holding Corporation
01.2013 - 01.2015
Store Manager
Ross Stores
01.2012 - 01.2013
Store Director
ACME Stores Supervalu Corporation
01.2010 - 01.2012
Store Team Leader
Target Stores Inc
01.1997 - 01.2010
Associate of Arts - Business
Western International University
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