Joey Jacobo Romano

• Diagnosed mechanical issues in windows and doors using specialized tools.
• Performed routine maintenance on window systems to ensure optimal performance.
• Collaborated with team members to streamline repair processes and improve efficiency.
• Inspected equipment for safety compliance and operational readiness before use.
• Repaired and replaced damaged components in window assemblies effectively.
• Repaired or replaced worn parts such as brake pads and wheel bearings using hand tools and power tools.

• Manage and maintain over 500 desktops and laptops, ensuring 99% uptime and optimal
performance.
• Provide remote desktop support for 700+ Windows clients.
• Administer accounts on 10+ NOC systems.
• Assist in the onboarding and offboarding of 50+ employees annually, ensuring access to
accounts, laptops, and services within 1 business day.
• Provided first‑line support to end‑users, addressing technical issues via phone, email, and
in‑person.
• Diagnosed and resolved hardware, software, and network problems.
• Documented support cases and maintained accurate records of technical issues and
solutions, improving support efficiency.
• Installation of weak currents for network and telephone in different places.
• Collaborated with senior IT staff to escalate and resolve complex technical problems.

• Installed and configured new workstations and peripherals for users.
• Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.