Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Joey Karamusyan

Northridge,CA

Summary

Proven Service Advisor at Caliber Collision, adept in vehicle maintenance and customer service, excelled in fostering trust through excellent communication and attention to detail. Achieved high satisfaction rates by effectively multitasking and surpassing sales targets. Skilled in computer usage and service estimates, consistently met performance goals with a strong work ethic.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Service Advisor

Caliber Collision
11.2021 - 11.2024
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Maintained up-to-date knowledge of Insurance guidelines and policies
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Painter's Helper

Colonial Coach Works
05.2020 - 11.2021
  • Masked and taped vehicles in preparation for refinish.
  • Effectively used specific sandpaper types on proper auto parts to ensure correct finish and appearance.
  • Repaired damaged parts back to smooth surface to ensure proper refinish
  • Examined surfaces for imperfections and applied additional coats to achieve smooth, even finish.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Managed time efficiently in order to complete all tasks within deadlines.

Guest Service Agent

Hilton Hotel
06.2020 - 01.2021
  • Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
  • Collected room deposits, fees, and payments.
  • Maximized revenue by upselling room upgrades and additional services.
  • Handled cash transactions accurately, balancing daily reports at the end of each shift.
  • Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
  • Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Managed group bookings to ensure seamless organization of events and accommodations.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.

Education

High School Diploma -

Grover Cleveland High School
Reseda, CA
06-2020

Skills

  • Attention to detail
  • Customer service
  • Excellent communication
  • Service estimates
  • Multitasking and organization
  • Computer skills
  • Listening skills
  • Vehicle assessment
  • Strong work ethic
  • Performance goals

Certification

I-CAR Collision Repair Estimatics

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Service Advisor

Caliber Collision
11.2021 - 11.2024

Guest Service Agent

Hilton Hotel
06.2020 - 01.2021

Painter's Helper

Colonial Coach Works
05.2020 - 11.2021

High School Diploma -

Grover Cleveland High School

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Joey Karamusyan