Joey Krouse
Burlington,Vermont
Summary
Passionate and creative English major graduate from the University of Vermont with a strong desire to excel in customer-facing roles. Equipped with excellent communication skills and a keen eye for detail. Eager to contribute expertise in delivering exceptional customer service and fostering positive relationships. Solid foundation in written and verbal communication, confident in ability to effectively engage with diverse individuals and provide personalized solutions. Seeking opportunity to utilize strong interpersonal skills and passion for delivering outstanding customer experiences in a dynamic and fast-paced environment.
Overview
10
10
years of professional experience
Work History
Budtender
Judy's Holistic Solution
11.2024 - Current
- Checked guests' photo identification for validity and age requirements.
- Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
- Participated in ongoing education efforts regarding cannabis laws and regulations, staying up-to-date on industry changes to ensure compliance at all times.
Cook
The Hindquarter
07.2024 - 10.2024
- Cooked dishes in an outdoor setting over live-fire for weddings and other large events.
- Collaborated with event planners to design customized menus tailored to client preferences and dietary restrictions.
- Streamlined kitchen operations by implementing efficient prep routines, resulting in timely service during events.
Line Cook
May Day
07.2023 - 08.2024
- Accomplished line cook with over 2 years of experience in fast-paced restaurant kitchens
- Known for delivering high-quality dishes with precision and efficiency
- Proficient in a variety of cooking techniques across diverse cuisines
- Skilled in maintaining kitchen cleanliness and adhering to food safety standards to ensure top-notch service and customer satisfaction
- Added original dishes to a menu that used local Vermont ingredients and collaborated with others on a variety of menu ideas
- Expertise in preparing and cooking a wide range of dishes, including seafood, steaks, and pasta, with attention to flavor, texture, and presentation
- Strong understanding of kitchen operations, from ingredient preparation to plating
- Proven ability to work effectively under pressure and manage multiple tasks in a dynamic environment
- Exceptional teamwork and communication skills to collaborate with kitchen staff and ensure seamless service.
Line Cook
Dedalus Wine Bar
09.2022 - 07.2023
- Maintained cleanliness, organization, and sanitation of kitchen equipment and workstations in accordance with health and safety regulations
- Efficiently managed food inventory to minimize waste and ensure freshness of ingredients
- Supported kitchen operations during busy service hours, maintaining composure and efficiency under pressure.
Barista
Speeder and Earl's
11.2021 - 09.2022
- Maintained cleanliness and organization of the coffee bar area, including stocking supplies and ensuring a hygienic workspace
- Collaborated with team members to uphold Speeder and Earl's high standards of service and efficiency
- Educated customers about coffee beans, brewing methods, and specialty products to enhance their coffee experience and promote sales.
Barista
Starbucks
05.2021 - 11.2021
- Skillfully craft a diverse array of hot and cold beverages, ensuring each drink is prepared to exacting standards of quality and presentation
- Deliver exceptional customer service by engaging directly with patrons, adeptly managing transactions, and fostering a welcoming environment
- Operate cash register with precision, handling payments seamlessly and providing accurate change to customers
- Maintain impeccable cleanliness, sanitation, and organization in accordance with stringent health and safety protocols.
Painter
The Wellington
05.2019 - 08.2019
- Prepared surfaces for painting using pneumatic, mechanical, and hand sanding methods, ensuring optimal finish quality
- Collaborated closely with departments and maintenance teams to plan and execute painting projects effectively
- Followed specifications, shop orders, and work instructions meticulously to achieve project goals and timelines.
Delivery Driver
Uncle Tony's Pizza
09.2018 - 01.2019
- Provided prompt and courteous service while taking customer orders and handling cash and credit transactions
- Delivered pizzas efficiently and safely to customers, ensuring timely and accurate order fulfillment
- Demonstrated strong customer service skills, addressing inquiries and resolving issues promptly and professionally.
Host
La Chatelaine
09.2017 - 03.2018
- Managed cash receipts and facilitated bank deposits at the close of business, ensuring accurate financial transactions
- Handled guest inquiries and concerns with efficiency and courtesy, maintaining a positive customer experience
- Supported restaurant operations by bussing tables, assisting servers with maintenance tasks, and delivering attentive service.
Social Media Intern
Look Human
05.2015 - 08.2017
- Analyzed social media analytics to assess performance and implemented strategies to enhance engagement and effectiveness
- Executed marketing plans across various channels to promote brand visibility and attract target audiences
- Demonstrated keen attention to detail and a passion for delivering high-quality work in a fast-paced, creative environment.
Education
Bachelor's - English
University of Vermont
Burlington, VT05.2022
Skills
- Music - 10 years
- Digital Art - 10 years
- Video Editing - 10 years
- Writing and Editing - 10 years
Timeline
Budtender
Judy's Holistic Solution
11.2024 - Current
Cook
The Hindquarter
07.2024 - 10.2024
Line Cook
May Day
07.2023 - 08.2024
Line Cook
Dedalus Wine Bar
09.2022 - 07.2023
Barista
Speeder and Earl's
11.2021 - 09.2022
Barista
Starbucks
05.2021 - 11.2021
Painter
The Wellington
05.2019 - 08.2019
Delivery Driver
Uncle Tony's Pizza
09.2018 - 01.2019
Host
La Chatelaine
09.2017 - 03.2018
Social Media Intern
Look Human
05.2015 - 08.2017
Bachelor's - English
University of Vermont
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