Open To Work
Joey Le-Lopez
Cox Communications
Irvine,CA
Work Preference
Job Search Status:
Open to work
Desired start date:
Open to discussion
Desired Job Title
Store ManagerService ManagerSales ManagerAccount ManagerCustomer Success Manager
Work Type
Full Time
Location Preference
RemoteHybrid
Location:
Irvine, CA
Open to relocation:
Yes
Important To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsPersonal development programsWork from home optionPaid time offTeam Building / Company Retreats401k matchStock Options / Equity / Profit Sharing
10
years of professional experience
Professional Sales Leader with over 11 years of leadership experience, demonstrating a profound ability to exceed KPI targets through innovative strategy, a strong focus on team development and culture building.
Work History
Retail Store Manager
2 Years 2 Months- Sets performance goals and objectives for the team as well as individual employees
- Hires, trains, developments, and disciplines store staff
- Facilitates weekly sales meetings to ensure sales associates are aligned to corporate initiatives, including customer and product strategies
- Manages individual store revenue, operational and customer satisfaction targets
- Monitors Shrink at Store level, conducts exception analysis and acts
- Assesses the competitive local assortment and pricing trends and escalates competitive discrepancies to leadership
- Creates store labor plans based on corporate guidelines, seasonality, and anticipated customer demand
- Oversees daily cash handling and accounts payable
- Partners with Corporate Cox to identify traffic trends to ensure consistency with inventory requirements
- Oversees store and sales floor inventory to ensure alignment with corporate store design strategy
- Maintains current job knowledge through completion of on-going training opportunities
- Performs other duties as required
Assistant Store Manager
2 Years 6 Months- Oversaw daily store operations, including inventory management, sales coaching/development, strategy, and customer engagement.
- Collaborated and networked with out of boundary teams to optimize store performance and drive sales growth.
- Delegated operational tasks to MOD, ensuring efficient cash and inventory management for additional hands-on leadership experience.
- Streamlined back-office processes, ensuring 100% compliance/standards
- Initiated cross-market sales strategies, enhancing overall sales
- ASM Achievements
- Winners’ Circle recipient 2022 #1 in west small stores 2nd company wide.
- Achieved Rank #1 in COR Retail July 22’ with year-end performance of 117% to target in revenue, and 125% in PSU and 5.96 NPS.
- Led ROA project team to optimize store operations, 6/7 stores passing
- Provided mentoring for of future/current leadership bench through Guru channel.
- Grew location business and maintained YOY performance in revenue: 2021 93k, 2022 $186.5k, 2023 $201k
Solution Specialist
1 Year 9 Months- Quickly acclimated to sales environment maintaining and superseding sales goals, individual overall average over 20 months 152% in revenue 133% in PSU 43.8 NPS.
- Greeting customers in-store, responding to inquiries, helping with purchase decisions, and providing exceptional customer service.
- Gained in-depth knowledge of company’s product offerings to provide reliable and trusted assistance to customers daily, helping them make informed decisions and confident buying decisions.
- Assisting in training of new hires and honing strengths, goals, and instilling confidence in abilities.
- Winners’ Circle recipient 2021 #1 in west small stores 3rd company wide.
Store Manager
1 Year 9 Months- Fulfilling and attaining mission and goals of business.
- Providing oversight and direction to my employees in accordance with organization’s policies and procedures.
- Oversight of all aspects of location, including:
- All cash handling including bank deposits and safe handling.
- Interviewing, hiring, and terming.
- Quality Control, cost of goods, labor, ordering, and scheduling.
- Filing paperwork, invoices, permits, employee documents, and more.
- General maintenance of location.
- Any other questions regarding responsibilities, please inquire.
Service Manager
5 Months- Responsible for maintaining positive customer experience by ensuring safe and quality food is prepared and served.
- Ensuring customer interaction is positive and of highest standards.
- Managing crew breaks, shift changes, shift meetings, and line schedules.
- Developing and cross training all front of house staff
- Assisting with staff performance reviews and resolution of performance issues.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
Floor Manager
1 Year 2 Months- Managing 30-40 employees on any given day, Kitchen staff, Delivery staff, Office staff, and Catering staff.
- Ensuring Deliveries are appropriately assigned leave times and proper drivers are staffed daily.
- Coordinating with current office manager if more deliveries can be taken to ensure kitchen can handle increased workflow.
- Coordinating with Head Chef and Catering Manager with departure times and appropriate staffing for catered events.
- Assigning daily side work and positions on expo line to 20+ employees.
- Building schedules according to labor needs and managing appropriate overtime if necessary.
- Entering payroll submissions and changes daily, ensuring breaks and lunches are taken and accounted for.
- Filling out daily, weekly, and monthly checklists with accuracy and consistency.
- Coordinating weekly events with Head Chef & Catering manager.
Education
High School Diploma
Skills
Sales Technique Coach / Trainer
Problem Solver
Customer Relations
Staff Supervision
Store Operations
Upselling and Cross Selling
Microsoft Office 365
Hiring and Training
Systems and software expert
Goals and performance
KPI Tracking
Analytical Skills
Strategic Innovator
Accomplishments
- 2021 Winner Circle Recipient
Timeline
Retail Store Manager
Cox Communications
05.2024 - CurrentRead More
Assistant Store Manager
Cox Communications
11.2021 - 05.2024Read More
Solution Specialist
Cox Communications
02.2020 - 11.2021Read More
Store Manager
Bowlology, Healthy Kitchen LLC
05.2018 - 02.2020Read More
Service Manager
Chipotle Mexican Grill, Mission Viejo
12.2017 - 05.2018Read More
Floor Manager
Taste! Catering, Lake Forest
10.2016 - 12.2017Read More
Centennial High
High School Diploma
Read More