Joey Letts
Springfield,MO
Summary
Experienced retail professional with over 5 years at Walmart, specializing in customer service, order accuracy, and team leadership. Demonstrated ability to improve customer satisfaction and operational efficiency. Known for excellent product knowledge and the ability to manage inventory and displays effectively. A reliable team player eager to take on new challenges and contribute to store success.
Overview
8
8
years of professional experience
Work History
Personal Shopper
Walmart
Springfield, MO
11.2022 - 11.2024
- Assisted in selecting items according to customer preferences.
- Determined the best delivery methods based on order size and destination.
- Coordinated with vendors to ensure timely deliveries of products.
- Maintained accurate records of orders, returns, and payments.
- Analyzed consumer feedback data to understand customer needs better.
- Identified opportunities for process improvement within the organization.
- Responded promptly to customer inquiries via phone.
- Processed refunds and returns efficiently.
- Tracked inventory levels and replenished stock when necessary.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Satisfied customers with quick, accurate service under tight deadlines.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
- Exceeded customer expectations consistently, as evidenced by highest feedback ratings and frequent repeat customers.
- Secured and stored items until customer pickup.
- Greeted customers and answered product or service questions.
- Assisted teammates with daily tasks during peak periods.
- Listened to customer needs to identify and recommend best products and services.
Front End Team Lead
Walmart
Springfield, MO
05.2022 - 11.2022
- Provided technical leadership, mentorship and guidance to team members.
- Collaborated with other departments to ensure successful delivery of projects.
- Managed customer complaints and rectified issues to complete satisfaction.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases, and requisitions.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered store and merchandise questions and led customers to wanted items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Computed purchases and received and processed cash or credit payment.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Placed special orders or called other stores to find desired items.
Overnight Stocker
Walmart
Springfield, MO
08.2021 - 05.2022
- Organized shelves, racks and bins to ensure product availability.
- Maintained cleanliness of work area by sweeping, dusting and disposing of trash.
- Verified accuracy of incoming shipments against purchase orders.
- Assisted customers with locating items, retrieving merchandise from stockroom shelves and providing information on products.
- Restocked shelves according to plan-o-grams set up by management team.
- Checked expiration dates on all food items to ensure quality control standards were met.
- Provided excellent customer service when assisting customers in finding desired items or answering questions about products or services offered.
- Performed daily inventory checks to maintain accurate records for ordering purposes.
- Conducted price changes as needed, following established procedures.
- Built displays for special promotions, sales events and seasonal items as directed by supervisor.
- Responded quickly to emergency situations during night shifts.
- Followed proper procedure when dealing with hazardous materials such as chemicals or cleaning supplies.
- Followed instructions to properly arrange merchandise items.
- Picked up boxes and related trash from sales floor.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
- Used proper case cutting techniques to cut and sort stock loads.
- Checked shelves in department to determine replenishment needs.
- Observed strict safety measures while stocking shelves to prevent falls and mishaps.
- Reset merchandise throughout assigned section to give shelves and racks professional appeal.
- Removed expired and overripe items to provide freshest options and eliminate health risks.
Front End Customer Service Associate
Walmart
Springfield, MO
01.2021 - 08.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Supported sales team members to drive growth and development.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Performed daily balancing of cash drawer and money center operations.
- Answered customer inquiries regarding policies and procedures.
- Processed deposits, withdrawals, transfers, and loan payments for customers.
- Verified customer identification documents according to established guidelines.
- Utilized computer software programs to process transactions accurately.
- Ensured compliance with company policies and procedures at all times.
- Maintained accurate records of all transactions processed throughout the day.
- Adhered to organizational protocols when handling confidential information.
- Trained new employees on proper Money Center procedures and processes.
- Performed various administrative tasks as requested by supervisors or managers.
- Processed customer transactions and applied appropriate fees.
Deli/Bakery Associate
Walmart
Springfield, MO
06.2019 - 06.2021
- Greeted customers, provided excellent customer service, and answered questions regarding deli products.
- Maintained cleanliness of deli area, including tables and counters.
- Operated slicers, scales, wrappers, grinders, and other equipment to prepare food items for sale.
- Stocked shelves with a variety of deli meats and cheeses in accordance with company guidelines.
- Prepared sandwiches according to the guides given.
- Assisted in ordering supplies needed to maintain adequate inventory levels.
- Rotated product on shelves to ensure freshness and quality standards were met.
- Followed all safety regulations when handling knives or operating machinery such as slicers or grinders.
- Weighed portions accurately using scales for bulk items such as cheese or cold cuts.
- Adhered to company policies and procedures related to food handling processes.
- Checked expiration dates on packaged goods before placing them on display.
- Ensured that all food items were stored at appropriate temperatures according to health code standards.
- Restocked condiments such as pickles, olives, peppers, onions, as necessary throughout the day.
- Performed daily opening and closing duties such as cleaning up spills, sanitizing surfaces.
- Organized storage areas to maximize efficiency while keeping products safe from contamination.
- Maintained high level of professionalism while interacting with customers and coworkers alike.
- Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
- Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
- Worked with customers placing large or specialized orders, providing samples, and recommendations and responding to requests.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Cleaned utensils, dishes and glasses for customer use.
- Acquired new skills to support team and further accommodate customer needs.
- Prepared dough for baking according to recipes.
- Monitored product temperatures during baking process.
- Operated ovens, mixers, sheeters, cutters, and other bakery equipment.
- Assisted in packaging and boxing of baked goods.
- Determined the quantity of items to bake based on customer demand.
- Trained new employees in proper bakery procedures and techniques.
- Followed all safety protocols when operating kitchen machinery.
- Inspected quality of raw materials before use to ensure freshness.
Front End Cashier
Walmart
Springfield, MO
11.2018 - 06.2019
- Greeted customers warmly and asked if they needed help.
- Processed customer payments using cash, debit cards, credit cards, gift certificates and vouchers.
- Verified customer purchases with valid identification.
- Assisted customers in locating items throughout the store.
- Provided accurate change to customers when making transactions.
- Balanced out cash drawer at the end of each shift.
- Answered customers' questions about products, prices and availability.
- Stocked shelves with merchandise and ensured that displays were organized attractively.
- Maintained a clean workstation by wiping counters and organizing supplies.
- Informed customers of current sales promotions and discounts available.
- Operated electronic scanners to enter product information into computer system.
- Ensured that all checkout areas were adequately stocked with bags, paper rolls and other supplies.
- Checked expiration dates on products before ringing up orders for customers.
- Followed company policies regarding returns and exchanges.
- Adhered to all health regulations concerning food handling practices.
- Cross-checked price tags against scanned items to ensure accuracy of total purchase amount.
- Organized shopping carts for customers after their purchases had been completed.
- Handled cash, card, check, gift card and coupon transactions for customer purchases.
- Packed and bagged products according to customer preferences.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Identified customer needs and promoted matching targets to enhance store revenue.
- Answered customers' questions about products, prices, and availability.
- Built and maintained productive relationships with employees.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Counted and balanced cashier drawers.
- Answered phone calls to assist customers with questions and orders.
- Checked personal identifications during alcohol and tobacco sales.
Cashier/Sales Floor Associate
DAV/Red Racks Thrift Store
Springfield, Missouri
10.2016 - 11.2018
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Helped customers find specific products, answered questions, and offered product advice.
- Helped with purchases and signed customers up for rewards program.
- Maintained current knowledge of store promotions to highlight sales to customers.
Education
Management Training
Walmart's Leadership Training Program
Joplin, MO05-2022
High School Diploma -
Parkview High School
Springfield, MO05-2018
Skills
- Team Leadership
- Inventory Management
- Customer Service Excellence
- Efficient problem-solving
- Effective communication
- Attention to Detail
- Prioritizing Orders
- Flexible Schedule
- Verifying Order Accuracy
- Accurate money handling
- Relationship Building
- Decision-Making
- Online Order Processing
- Supplier Collaboration
- Upbeat and Outgoing Attitude
- Planning and Organization
- Customer Service
- Product expertise
- Mobile ordering understanding
- Delivery organization
- Customer Relations
- Payment Processing
- Order proofing
- Product awareness
- Money transfers
- Money order printing
- Bill payment
- Cash handling expertise
- Digital money transfers
- Credit card applications
- Wire Transfers
- Complaint resolution
- Escalation management
- Conflict Resolution
- Strategic sales knowledge
- Prioritization
Quote
Each small task of everyday life is part of the total harmony of the universe.
Saint Thérèse de Lisieux
Timeline
Personal Shopper
Walmart
11.2022 - 11.2024
Front End Team Lead
Walmart
05.2022 - 11.2022
Overnight Stocker
Walmart
08.2021 - 05.2022
Front End Customer Service Associate
Walmart
01.2021 - 08.2021
Deli/Bakery Associate
Walmart
06.2019 - 06.2021
Front End Cashier
Walmart
11.2018 - 06.2019
Cashier/Sales Floor Associate
DAV/Red Racks Thrift Store
10.2016 - 11.2018
Management Training
Walmart's Leadership Training Program
High School Diploma -
Parkview High School
References
References available upon request.