JOEY LEVESQUE
Sagle,ID
Summary
Dedicated healthcare professional with over 10 years of experience in dynamic medical environments. Proven ability to enhance patient satisfaction through effective communication and empathetic care. Expertise in organizing medical records, supporting diagnostic processes, and managing administrative tasks, leading to streamlined clinical operations and improved patient flow. Known for a compassionate approach and high productivity in delivering quality patient care while maintaining confidentiality and accuracy.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Psych Certified Medical Assistant
Kaniksu Community Health
Sandpoint, Idaho
10.2023 - Current
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
- Assisted psychiatrists in the assessment of patient behavior and provided feedback to the treatment team.
- Utilized therapeutic communication techniques when interacting with patients.
- Conducted intake interviews with new patients to complete forms, assess mental health condition or obtain treatment history.
- Communicated with clients and families effectively building lasting relationships.
- Prepared treatment rooms for patient examinations.
- Educated patients about medications, procedures and physician's instructions.
- Scheduled appointments for patients via phone and in person.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Administered injections, medications and treatments as directed by the physician.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Medical Assistant
Sandpoint, VA Medical Center
Sandpoint, VA
03.2018 - 10.2023
- Assessed need for, ordered, obtained and interpreted appropriate lab tests
- Conducted mandated health screenings, physicals and special education assessments
- Pharmacological and non-pharmacological management and treatment of various disorders and diseases
- Run, and maintain the lab including blood draws, and processing sample for appropriate destination
- Proficient in CBRS
- Proficient on Cerner
- Order all supplies for clinic and lab
- Maintain dates on supplies
- Work proficiently with a PCP provider
- Documented vital signs and health history for patients in clinic and hospital environments
- Completed clinical procedures and gathered patient data for interpretation by physician
- Sanitized, restocked, and organized exam rooms and medical equipment
- Obtained client medical history, medication information, symptoms, and allergies
- Completed EKGs and other tests based on patient presentation in office
- Secure messaging
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
Waitress
Pizza Hut
Post Falls, ID
08.2011 - 02.2013
- Skillfully promoted items on beverage lists and restaurant specials
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
- Displayed enthusiasm and knowledge about the restaurant's menu and products
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff
- Addressed diner complaints with kitchen staff and served replacement menu items promptly
- Routinely cleaned work areas, glassware and silverware throughout each shift
Supervisor
Arbys
Sandpoint, ID
08.1996 - 04.2011
- Trained, coached and mentored staff to ensure smooth adoption of new program
- Hired and trained all of staff
- Consistently provided friendly guest service and heartfelt hospitality
- Promptly and empathetically handled guest concerns and complaints
Medical Assistant/Outreach worker / Community outreach office Manager
Heritage Health
Alene, ID
- Secured housing, medical care and employment for clients by working with local agencies
- Supplied crisis intervention and substance abuse services to patients in the community
- Administrative duties for the Homeless Outreach team
- In home care for patients who are unable to leave their homes
- Social services for a patients needs
- Send referral for continued healthcare
- Proficient in blood draws
- Developed and maintained mutually beneficial relationships with agencies and organizations across state
- Collaborated with program teams, community organizations, peers and volunteers in execution of events and activities
- Implemented strategies to increase public awareness of social and community service programs
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs
Education
Mental Health Technician - Mental Health
North Idaho College
Coeur D'alene, ID03-2025
Bachelor of Science - Social Work And Addiction Studies
SNHU
New Hampshire01.2013
Associate of Science - Medical Assisting
North Idaho College
CDA, ID01.2010
High School -
Excell High School
01-2009
Skills
- CMA
- Clinical Skills
- People Skills
- Culturally Competent Care
- Lab Result Evaluation
- Clinical Judgment
- Patient Counseling
- Addiction Specialist
- Calm Under Pressure
- Medical Terminology
- Psychiatric Terminology
- Compassionate
- Reliable
- Medicare Applications
- Medicaid Applications
- Life Skills Counseling
- Case Management
- Leadership Skills
- Customer Service
- Wound Care
- Irrigation
- EMR Systems
- Specimen Collection
- EKG Set Up
- EKG Monitoring
- Centrifuges
- Medications Familiarity
- Medical Procedures Understanding
- Patient assessment
- Therapeutic communication
- Crisis intervention
- Pharmacological management
- Customer relationship management
- Community outreach
- Effective communication
- Problem solving
- Attention to detail
- Conflict resolution
- Training and mentoring
- Mental status evaluation
- Compassionate care
- Relationship building
Certification
CMA - Certified Medical Assistant
Accomplishments
- Successfully transitioned facility to use of Cerner from CPRS.
- Recognized for going above and beyond the call of duty.
- Named Employee of the year in 2019.
References
- Tiffany Ward, 1-832-296-6867
- Kim Waller, 1-785-640-5521
- Stacy Johnson, 1-208-255-8299
- Lola Jones, 1-308-289-2722
- Beth Miller, 1-541-743-1675
Timeline
Psych Certified Medical Assistant
Kaniksu Community Health
10.2023 - Current
Medical Assistant
Sandpoint, VA Medical Center
03.2018 - 10.2023
Waitress
Pizza Hut
08.2011 - 02.2013
Supervisor
Arbys
08.1996 - 04.2011
Medical Assistant/Outreach worker / Community outreach office Manager
Heritage Health
Mental Health Technician - Mental Health
North Idaho College
Bachelor of Science - Social Work And Addiction Studies
SNHU
Associate of Science - Medical Assisting
North Idaho College
High School -
Excell High School
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