Joey Lopez
Irvine,CA
Summary
Professional Sales Leader with over eight years of management experience, demonstrating a profound ability to exceed sales targets through innovative strategies and a strong focus on team development.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Cox Communications
11.2021 - Current
- Oversaw daily store operations, including inventory management, sales coaching/development, strategy, and customer engagement.
- Collaborated and networked with out of boundary teams to optimize store performance and drive sales growth.
- Delegated operational tasks to MOD, ensuring efficient cash and inventory management.
- Boosted team sales to achieve 117% revenue target, leading in company rankings.
- Streamlined back-office processes, ensuring 100% compliance with company standards.
- Initiated cross-market sales strategies, enhancing overall sales contributions.
- Achieved Rank#1 in July with year-end performance of 117% to target in revenue, and 125% in PSU and 59.6 NPS.
- Mentored first-year sales rep to win prestigious Winners’ Circle 2022 and Torch award.
- Led ROA project team to optimize store operations, 6/7 stores with passing scores.
- Provided ongoing support and coaching to new staff, improving team cohesion and efficiency.
Solution Specialist
Cox Communications
02.2020 - 11.2021
- Quickly acclimated to sales environment maintaining and superseding sales goals, individual overall average over 20 months 152% in revenue 133% in PSU 43.8 NPS.
- Greeting customers in-store, responding to inquiries, helping with purchase decisions, and providing exceptional customer service.
- Gained in-depth knowledge of company’s product offerings to provide reliable and trusted assistance to customers daily, helping them make informed decisions and confident buying decisions.
- Assisting in training of new hires and honing strengths, goals, and instilling confidence in abilities.
Store Manager
Bowlology, Healthy Kitchen LLC
05.2018 - 02.2020
- Fulfilling and attaining mission and goals of business.
- Providing oversight and direction to my employees in accordance with organization's policies and procedures.
- Oversight of all aspects of location, including:
- All cash handling including bank deposits and safe handling.
- Interviewing, hiring, and terming.
- Quality Control, cost of goods, labor, ordering, and scheduling.
- Filing paperwork, invoices, permits, employee documents, and more.
- General maintenance of location.
- Any other questions regarding responsibilities, please inquire.
Service Manager
Chipotle Mexican Grill
12.2017 - 05.2018
- Responsible for maintaining positive customer experience by ensuring safe and quality food is prepared and served.
- Ensuring customer interaction is positive and of highest standards.
- Managing crew breaks, shift changes, shift meetings, and line schedules.
- Developing and cross training all front of house staff
- Assisting with staff performance reviews and resolution of performance issues.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
Floor Manager
Taste! Catering
10.2016 - 12.2017
- Managing 30-40 employees on any given day, Kitchen staff, Delivery staff, Office staff, and Catering staff.
- Ensuring Deliveries are appropriately assigned leave times and proper drivers are staffed daily.
- Coordinating with current office manager if more deliveries can be taken to ensure kitchen can handle increased workflow.
- Coordinating with Head Chef and Catering Manager with departure times and appropriate staffing for catered events.
- Assigning daily side work and positions on expo line to 20+ employees.
- Building schedules according to labor needs and managing appropriate overtime if necessary.
- Entering payroll submissions and changes daily, ensuring breaks and lunches are taken and accounted for.
- Filling out daily, weekly, and monthly checklists with accuracy and consistency.
- Coordinating weekly events with Head Chef & Catering manager.
Skills
- Sales Techniques
- Customer Relations
- Staff Supervision
- Store operations
- Upselling and Cross Selling
- Microsoft Office Suite
- Hiring and Training
- Systems and software expertise
- Problem-Solving
- Goals and performance
- KPI Tracking
- Analytical Skills
Accomplishments
2022 Winner Circle Recipient
3x Rising Star
Coaching Academy
Top OC Store - STARS
West Coast Drive - Top Store
Sales Effectiveness Coach
Timeline
Assistant Store Manager
Cox Communications
11.2021 - Current
Solution Specialist
Cox Communications
02.2020 - 11.2021
Store Manager
Bowlology, Healthy Kitchen LLC
05.2018 - 02.2020
Service Manager
Chipotle Mexican Grill
12.2017 - 05.2018
Floor Manager
Taste! Catering
10.2016 - 12.2017
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