Joey McAleer
Arlington,TX
Summary
An enthusiastic people leader, with 10+ years’ experience in sales strategy & key account management. I have led teams in Ireland, the UK, the United States & Canada. I have proven my ability to execute strategic business/channel objectives in a broad spectrum of verticals across multiple industries including finance, financial tech, aviation and more. In my spare time, I am a tenor in a Dallas’ men’s chorus “Turtle Creek Chorale”. Singing, educating, and sharing a gift I do not take for granted is something I relish in during my hobby time. I like to throw myself into all kinds of extra-curricular activities, which I believe further enhances growth as a person, facilitates good mental health, which in turn translates and carries over to great professional leadership in the work place.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Director of Integrated Partnerships - ECommerce
EVO Payments/Global Payments
06.2022 - 06.2023
- Managed,nurtured & grew B2B & B2C payments partnerships and achieved impressive incremental growth across a variety verticals in the United States.
- Led a team of account managers to convert and close leads from across each partnership
- Strategized collaboratively with leadership on devising incentives to increase lead flow from each partnership resulting in month-on-month consistent growth.
- Conducted monthly meetings with internal stakeholders (Underwriting, Operations, Customer Success, Deployments) to keep departmental efficiencies and processes solid.
- Attended trade shows and provided sponsorship for co branded partner trade stands to sell our integrated products.
- Conducted regular 1-1s and huddles with the sales and onboarding teams to performance manage, drive motivation and production, and most importantly to lead.
- Executed callout campaigns on aging leads and rolled out Spiffs to resuscitate colder leads.
Head, Mid, Communications Lead
Flying Proud, British Airways
10.2020 - 06.2022
- Market Sales, North America &, Consolidated and rebuilt a new sales team following British Airways North America 2020 restructure during the COVID19 pandemic
- Implemented and successfully adopted new digital sales techniques & tools to adapt to a new virtual environment for our team, and our partners and customers
- This included but wasn’t limited to video messaging software, live webinars, interactive quiz engagement for customers and partners
- Enforced salesforce due diligence training and coached our sales team to achieve business goals and objectives week on week, month on month
- Held my team accountable to all KPI's and ensured structured account development plans were devised & executed consistently throughout each quarter and year
- Collaborated closely with joint business partners American Airlines & Iberia to strategically plan our restart in each channel (Corporate, Leisure & Business)
- Jointly launched and led our first joint business selling project “One world single face account management”
- Successfully guided my team to achieve multiple RFP wins in a very competitive and difficult post pandemic environment including the US Government City Pair RFP which proved to be 75% of our top agency’s revenue for H1 2021 on the Atlantic
- Presented on stage as part of speaker panels to represent British Airways in Industry events such as GBTA (Global Business Travel Association) 3
- Served as head of the North America communications channel with British Airways
- Flying
- Proud LGBTQ+ Board
- Organized yearlong events to highlight and celebrate diversity and inclusion in BA and alongside joint partners in AA HQ
Inside Sales Manager
North America | British Airways
01.2020 - 10.2020
- Successfully launched the first British Airways Inside Sales team outside the UK in Dallas/Fort Worth.
- Recruited, trained and developed a new team of account managers to work in a new nontraditional style of account management.
- Successfully built a book of 300+ accounts which we grew incrementally versus prior years.
- Routinely conducted weekly 1-1s with each team member in the form of shadowing calls and providing observation coaching feedback logged in Salesforce.
- Chaired monthly opportunity pipeline discussion with the team to discuss updates & expected progress with corporate deal renewals, extensions, RFP wins and other corporate intel from each team member portfolio.
- Facilitated professional growth among the team by sending members to London for trainings in our culture and company goals
- Driving CSR & Charity initiatives with Make a Wish Foundation & Flying Proud (PRIDE)
Inside Sales Manager UK & Ireland
British Airways
10.2018 - 01.2020
- Led a team of account managers at Inside Sales Dublin HQ with accountability over 160+ long tail small-medium sized corporates and agency relationships alongside 1000+ OnBusiness SMB accounts.
- Smashed targets and achieved corporate incremental revenue growth of 5.97% for 2019 versus 2018.
- Regular 1-1s with team members (once a week per individual) logged in Salesforce.
- Conducted weekly opportunity pipeline meetings to assess expected renewal, conversion, RFP, & new business prospects.
- Executed with each team member structured segmentation plans to corporate & OnBusiness portfolios with a focus on distributing efforts in a strategic and optimal way.
- Exercised routine call shadowing and provided coaching & observational feedback logged in Salesforce.
- Built monthly revenue packs to be submitted to UK Corporate leadership with follow up deep dives with HQ leadership.
- Executed high volume OnBusiness campaigns throughout the year in line with ongoing promotions in the business.
- Attended trade shows and represented BA & our joint business partners while meeting corporate decision makers and travel managers.
- Ensured salesforce due diligence in accordance with key performance indicators while encouraging new ways of working and establishing deeper DMU (Decision making unit) penetration.
- Obtained valuable experience in recruitment, HR processes, people management, & performance management.
- Pioneered S.T.A.R sessions (Situation/Task/Action/Result) in Inside Sales in Dublin which was used across all teams in order to reflect on individual hurdles from the week and encourage open discussion and learning for ongoing knowledge growth.
- Organized CSR initiatives in Dublin (Pride with Aer Lingus) & an Inside Sales tour of Dublin International Airport.
Corporate Account Manager
British Airways
04.2018 - 10.2018
- Managed and grew a portfolio of 70+ corporate accounts for British Airways/Iberia in the UK market.
- Provided leadership to my peers while we were without a manager for several months.
- Attended trade shows with the head of corporate sales at British Airways in Liverpool and London and quickly demonstrated the leadership skills necessary to take over managing the team in Dublin.
Key Partner Manager
Sage Payments
07.2013 - 01.2018
- Managed Ireland’s top financial merchant services partner (AIB Merchant Services now owned by First Data) This was mainly B2B selling and drove AIB MS success in Ireland
- Additionally managed accounts and re-sold payments solutions integrated with Elavon Merchant services
- Showcased and sold our eCommerce & merchant services products to SMB businesses across the UK & Ireland while also coordinating regular quarterly reviews and delivering MI (merchant impact) packs on our performance in the market.
- Rolled out ePos software, credit card terminals and devices to merchants all across Ireland, including the largest grocery store vendor in Ireland (Supervalu).
- Provided tech support to our first line escalations call center based in Newcastle UK and executed the upskilling, & training of this team of 20+ representatives.
Education
Masters Degree - Social Justice
University College Dublin
Dublin, Ireland05.2010
Bachelor of Arts - Geography
University College Dublin
Dublin, Ireland05.2009
Skills
- Account Management
- Leadership
- Digital account management
- Creative thinker
- Marketing & communications
- CRM Governance and application
- Data analytics, large portfolio segmentation
- Resourceful, levelheaded
- Presenting
- Communication
- People/Performance management
- Change management
- Strategic thinking
- Corporate Social Responsibility and Charitable
Certification
Global Professional Sales - British Airways Global Training Academy, Heathrow Airport, London UK
Timeline
Director of Integrated Partnerships - ECommerce
EVO Payments/Global Payments
06.2022 - 06.2023
Head, Mid, Communications Lead
Flying Proud, British Airways
10.2020 - 06.2022
Inside Sales Manager
North America | British Airways
01.2020 - 10.2020
Inside Sales Manager UK & Ireland
British Airways
10.2018 - 01.2020
Corporate Account Manager
British Airways
04.2018 - 10.2018
Key Partner Manager
Sage Payments
07.2013 - 01.2018
Masters Degree - Social Justice
University College Dublin
Bachelor of Arts - Geography
University College Dublin
Global Professional Sales - British Airways Global Training Academy, Heathrow Airport, London UK
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