Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joe McGee

Summary

Results-driven Dock Team Lead with three years of experience overseeing dock operations, coordinating shipping and receiving, and leading teams to achieve operational efficiency. Expertise in supervising dock associates, managing workflow, and ensuring compliance with safety and quality standards enhances overall productivity. Proven ability to improve processes that reduce delays and minimize errors while fostering a positive and safe work environment. Proficient in utilizing warehouse management systems (WMS), inventory control, and logistics coordination to support seamless supply chain operations.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Dock worker

R&I carriers
08.2023 - 06.2025

Dock Team Lead
RL Carriers, Irving, Tx

Trained a team of 15 Dock associates , ensuring daily productivity goals were met.

  • Coordinated workflow to optimize loading & unloading trailers, with accuracy while reducing processing time.
  • Scheduled routes, and consolidate trailers. Assist with loading and unloading product when short staffed.
  • Implemented safety protocols that decreased workplace incidents.
  • Conducted regular team huddles to communicate priorities, performance goals, and operational updates.
  • Partnered with management to improve workflow control processes , resulting in fewer discrepancies.


Forklift Operator

Keurig Dr Pepper
02.2022 - 06.2023


  • Operate forklift to move, load, and unload materials. From the production line safely and efficiently.
  • Accurately pick, stage, and prepare shipments according to work orders.
  • Assist with cycle counts and inventory management to reduce errors.
  • Coordinate with team members and supervisors to maintain smooth workflow.
  • Perform daily equipment inspections and follow OSHA safety standards.

Billing Customer Service/Tech Support

ADT
01.2019 - 12.2021
  • Provide front-line support for billing inquiries, account adjustments, and payment troubleshooting.
  • Resolve customer disputes by researching account history, usage, and payment records.
  • Assist with technical troubleshooting, including device connectivity, alarm system resets, and account portal navigation.
  • Process refunds, credits, and payment plans in compliance with company policy.
  • Delivered Tier 1 technical support for consumer electronics and software systems.
  • Walked customers through troubleshooting steps via phone and chat.
  • Documented cases in CRM system and escalated complex issues to Tier 2 support when needed.
  • Educated customers on product features and security best practices, while improving the customer experience.

Dock Worker

Averitt
01.2018 - 12.2019
  • Operate forklift to move, load, and unload materials safely and efficiently.
  • Accurately pick, stage, and prepare shipments according to work orders.
  • Assist with cycle counts and inventory management to reduce errors.
  • Log any shortages or damaged items in the system.
  • Coordinate with team members and supervisors to maintain smooth workflow.
  • Perform daily equipment inspections and follow OSHA safety standards.

Collections Account Manager

Kohls Corporate
01.2014 - 12.2018
  • Early-Stage Collector (1–30 days past due)
    Make courtesy reminder calls.
    Educate customers about due dates and payment options.
    Offer self-service payment methods.
  • Mid-Stage Collector (31–90 days past due)
    Negotiate partial payments or payment arrangements.
    Handle customers experiencing financial hardship.
    Explain late fees, interest, and account impacts.
  • Handle customers needing extended repayment options.
  • Set up structured repayment plans per Kohl's policies.

Education

High School Diploma -

Grand Prairie High School
Grand Prairie, TX
05-2005

No Degree - General Studies

Navarro College
Corsicana, TX
12.2006

Skills

  • Microsoft Office (Excel, Outlook, Word)
  • Warehouse software
  • Scheduling and delegating daily tasks
  • Time management and prioritization
  • Attention to detail in shipping/receiving paperwork
  • Enforcing workplace safety protocols
  • Conduct safety meetings
  • Hazardous materials handling
  • Liaising between dock workers, drivers, and management
  • Reporting and documentation accuracy
  • Problem-solving under pressure
  • Conflict resolution and team motivation
  • Coordinating inbound and outbound shipments
  • Load planning and trailer optimization
  • Inventory control and cycle counting
  • Ensuring compliance with safety and OSHA standards
  • Knowledge of warehouse management systems (WMS)
  • Forklift and material handling equipment operation
  • Training and onboarding new team members

Certification

  • Forklift Certification
  • Pallet Jack Certification
  • Electric Pallet Jack Certification

Timeline

Dock worker

R&I carriers
08.2023 - 06.2025

Forklift Operator

Keurig Dr Pepper
02.2022 - 06.2023

Billing Customer Service/Tech Support

ADT
01.2019 - 12.2021

Dock Worker

Averitt
01.2018 - 12.2019

Collections Account Manager

Kohls Corporate
01.2014 - 12.2018

High School Diploma -

Grand Prairie High School

No Degree - General Studies

Navarro College