Joe McGee

Dock Team Lead
RL Carriers, Irving, Tx

Trained a team of 15 Dock associates , ensuring daily productivity goals were met.

• Coordinated workflow to optimize loading & unloading trailers, with accuracy while reducing processing time.
• Scheduled routes, and consolidate trailers. Assist with loading and unloading product when short staffed.
• Implemented safety protocols that decreased workplace incidents.
• Conducted regular team huddles to communicate priorities, performance goals, and operational updates.
• Partnered with management to improve workflow control processes , resulting in fewer discrepancies.

• Operate forklift to move, load, and unload materials. From the production line safely and efficiently.
• Accurately pick, stage, and prepare shipments according to work orders.
• Assist with cycle counts and inventory management to reduce errors.
• Coordinate with team members and supervisors to maintain smooth workflow.
• Perform daily equipment inspections and follow OSHA safety standards.

• Provide front-line support for billing inquiries, account adjustments, and payment troubleshooting.
• Resolve customer disputes by researching account history, usage, and payment records.
• Assist with technical troubleshooting, including device connectivity, alarm system resets, and account portal navigation.
• Process refunds, credits, and payment plans in compliance with company policy.
• Delivered Tier 1 technical support for consumer electronics and software systems.
• Walked customers through troubleshooting steps via phone and chat.
• Documented cases in CRM system and escalated complex issues to Tier 2 support when needed.
• Educated customers on product features and security best practices, while improving the customer experience.

• Operate forklift to move, load, and unload materials safely and efficiently.
• Accurately pick, stage, and prepare shipments according to work orders.
• Assist with cycle counts and inventory management to reduce errors.
• Log any shortages or damaged items in the system.
• Coordinate with team members and supervisors to maintain smooth workflow.
• Perform daily equipment inspections and follow OSHA safety standards.

• Early-Stage Collector (1–30 days past due)
  Make courtesy reminder calls.
  Educate customers about due dates and payment options.
  Offer self-service payment methods.
• Mid-Stage Collector (31–90 days past due)
  Negotiate partial payments or payment arrangements.
  Handle customers experiencing financial hardship.
  Explain late fees, interest, and account impacts.
• Handle customers needing extended repayment options.
• Set up structured repayment plans per Kohl's policies.