Joey Mendoza
San Diego,CA
Summary
Dedicated and results-oriented with a proven track record of prioritizing customer satisfaction and fostering strong client relationships. Skilled in sales, customer service, and wellness, with a commitment to delivering exceptional experiences and driving business growth. Currently pursuing further education in business marketing to enhance knowledge and contribute to organizational success.
Overview
13
13
years of professional experience
Work History
Specimen Accesioner
Labcorp
02.2026 - Current
- Processed and labeled specimens accurately to ensure proper identification and tracking.
- Collaborated with laboratory staff to optimize specimen flow and reduce turnaround times.
- Maintained compliance with safety protocols and quality standards during specimen handling.
- Trained new team members on accessioning procedures and best practices for accuracy.
- Enhanced laboratory productivity with timely accessioning of incoming specimens.
- Supported team members in achieving daily goals through active collaboration and effective communication.
Massage Therapist
Upgrade Chiropractic
10.2020 - 03.2025
- - Demonstrated expertise in a variety of professional massage modalities, ensuring high service quality and client satisfaction.
- - Built and maintained loyal client base through exceptional customer service and personalized wellness plans.
- - Managed schedules, transactions, and sales, fostering positive client relationships and driving revenue growth.
- - Collaborated on marketing initiatives, creating content and organizing events to boost inquiries and sales.
Massage Therapist
Massage Science
06.2019 - 05.2022
- - Administered diverse massages, exceeding client expectations and fostering repeat business.
- - Provided enhancements such as aromatherapy and deep tissue therapy, enhancing overall client experience.
- - Tailored wellness plans for clients, delivering ongoing support and care to address individual needs.
- - Played a key role in training new therapists, ensuring service excellence within the team.
Assistant Manager / Accounting
Five Star Gym & Wellness
02.2014 - 05.2019
- - Managed member accounts, handled collections, and implemented marketing strategies to boost sales.
- - Provided excellent customer service and ensured facility organization to satisfy members.
- - Organized events and meetings, contributing to overall customer satisfaction and engagement.
Lead Massage Therapist
Massage Envy
12.2014 - 03.2018
- - Demonstrated proficiency in various massage modalities, ensuring high client satisfaction.
- - Facilitated monthly culture meetings, boosting team morale and fostering a positive work environment.
- - Provided comprehensive training to new therapists, maintaining service excellence within the team.
Retail Sales Associate
Adidas Outlet Store
06.2013 - 12.2014
- - Managed inventory, conducted floor sales, and exceeded sales targets, driving revenue growth.
- - Trained team members in product knowledge and provided exceptional customer service.
- - Represented the store at off-site events, promoting brand awareness and fostering positive customer relationships.
Education
Associates of Arts - Kinesiology
San Diego City College
08.2026
Associates of Arts - Kinesiology
College of the Desert
12.2019
Skills
- - Bilingual - Fluent in Spanish, facilitating communication and building trust with non-English speaking clients
- - Proficient in team management, consistently taking initiative and ensuring all team members are heard
- - Actively learning coding and staying updated on current marketing trends and AI advancements to enhance skill set and contribute to organizational success
Timeline
Specimen Accesioner
Labcorp
02.2026 - Current
Massage Therapist
Upgrade Chiropractic
10.2020 - 03.2025
Massage Therapist
Massage Science
06.2019 - 05.2022
Lead Massage Therapist
Massage Envy
12.2014 - 03.2018
Assistant Manager / Accounting
Five Star Gym & Wellness
02.2014 - 05.2019
Retail Sales Associate
Adidas Outlet Store
06.2013 - 12.2014
Associates of Arts - Kinesiology
College of the Desert
Associates of Arts - Kinesiology
San Diego City College