Joey Miceli
Columbus,OH
Summary
Overview
11
11
years of professional experience
Work History
Sole Proprietor, Entrepreneur
Self Employed Creative
04.2018 - Current
- Owned and operated creative Sole Proprietorship, helping 15+ clients, with creative focus on range of services including Photography, Graphic Design, Web Design, Branding, and Social Content.
- Spearheaded establishment of brand identity for Gym with Jay, creating cohesive social media presence, website, and branded marketing materials, while also assisting with photography and videography projects.
- Refreshed branding assets for Sigal Models including their existing website, social media content, workbooks and advertisements.
- Created and configured a new learning ecommerce website for Sigal Models, collaborating and consulting with their team on client acquisition, revenue diversification, and technical knowledge increasing Model lead signups to 100+ in first 2 years.
- Delivered bold, artistic photos and lifestyle images with crisp, professional edits that made impactful statements for entrepreneurs, families, couples and individuals.
- Collaborated closely with clients in creative brainstorming sessions, translating their visions into visually stunning photos, resulting in high client satisfaction, return engagements, and strong referrals.
- Promoted business via social media to generate leads and maximize brand identity.
- Supported client base with elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Researched trends and innovations, initiating recommendations and implementing improvements.
Brand Manager & Creative Strategist
Richwood Marketing
11.2016 - 12.2018
- Crafted content that strengthened client branding by methods of graphic design, web design, copy writing, photography and photo editing.
- Designed and constructed 4 Wordpress websites for small businesses and non-profits, focusing on brand message, style, functionality and ease of use.
- Managed 4+ Facebook accounts, delivering engaging content, informing customers on product features and value, and responding to needs of customers in real time.
- Consulted with prospects on marketing needs, evaluating current efforts and understanding their goals, proposing immediate solutions to help achieve progress
- Researched new market spaces and current trends that align with vision of business and foster growth.
- Oversaw creative projects to drive quality, accuracy and deadline management.
- Organized and delivered training sessions for new product content and technological advancements.
Customer Service Team Coach
Discover Financial Services
10.2012 - 11.2016
- Trained and mentored 20 team members to provide genuine, easy and refreshing experiences while resolving client inquiries or concerns.
- Develop each agent to build upon their skill sets, growing in their position and thecompany.
- Improve coaching methods, create customized job aids, presentations and progress trackers.
- Pre-plan and schedule meetings, coaching sessions, and calibrations for team development weekly
- Resolve escalated calls daily, providing accurate and complete solutions to difficult scenarios.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions. while maintaining quality control standards.
Marketing Acquisitions Creative Communications
Discover
05.2015 - 11.2015
- Initiated and fostered 3 digital creative projects, mocking up concepts and working closely with Creative Services and Business Technology to design and implement
- Collaborated, cross-functionally, on digital and direct mail creative projects, monthly.
- Tested creative concepts, tracking success and outliers and strategizing on new initiatives.
- Streamlined process for acquiring marketing creatives and legal approval for third party advertisers.
- Created and organized SharePoint site to reduce time spent for company and federal audits.
Education
Certificate, Digital Media -
Columbus State Community College
Columbus, Ohio2013
Bachelor of Arts - Biology
Capital University
Bexley, Ohio2009
Bachelor's Degree - Biology
Mediterranean Center For Arts And Sciences
Ortigia, Sicily2009
Skills
- Creative Direction
- Client Collaboration
- Photography
- Photo Editing
- Graphic Design
- Video Editing
- Adobe Creative Suite
- Social Media
- Customer Service
- Branding
Timeline
Sole Proprietor, Entrepreneur
Self Employed Creative
04.2018 - Current
Brand Manager & Creative Strategist
Richwood Marketing
11.2016 - 12.2018
Marketing Acquisitions Creative Communications
Discover
05.2015 - 11.2015
Customer Service Team Coach
Discover Financial Services
10.2012 - 11.2016
Certificate, Digital Media -
Columbus State Community College
Bachelor of Arts - Biology
Capital University
Bachelor's Degree - Biology
Mediterranean Center For Arts And Sciences
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