Joey Mickle
Columbus,GA
Summary
Detailed Asset Protection Manager offering proven history developing programs to mitigate corporate theft, loss and waste. Driven and dedicated with 15 years of hiring and development expertise. Employed investigative and communication skills to acquire information and evidence. Developed key strategic alliances to support business objectives. Talented at planning and implementing loss prevention goals and profit improvement. Successful in planning and executing daily agendas and analyzing data for fraudulent activities. Excellent communication and negotiation skills.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Multi-Unit Asset Protection Manager
The Home Depot
03.2019 - Current
- I manage a team of 10 AP professionals, who are responsible for external theft reduction in their assigned 10 stores. I provide support and guidance to ensure compliance to all policies and to ensure there is consistent performance across the region.
- I develop internal cases across the region utilizing exception based reporting to identify internal and external theft. I utilize a variety of investigative tools to investigate the case and present my investigation to the Director for review. I conduct internal interviews of associates, assistant managers and managers for egregious acts, and with partnership from HR, we determine the action taken against the associate.
- Developed comprehensive training programs for new hires, ensuring they were well-equipped to handle various asset protection scenarios. I also am one of three MAPM's that is responsible for completing the MAPM on-boarding and training program. I provide a detailed training program for all new hire MAPM's around theft and fraud.
- Collaborated with store management to develop and enforce policies for maintaining a safe and secure environment for employees and customers. Investigate all safety incidents and implement preventive measures and training to keep the associates safe.
FRAUD INVESTIGATOR
Media com
01.2017 - 03.2019
- I was over verifying all the contractors work was billed and completed correctly and to ensure the company employees adhered to all policies
- Provided exceptional customer service to clients affected by fraudulent activities, addressing their concerns while maintaining compliance with regulatory guidelines.
- Maintained a high level of confidentiality when handling sensitive information, protecting both company reputation and client privacy.
- Identified potential risks by conducting thorough investigations and analyzing transaction patterns.
- Played a key role in the design and implementation of employee awareness campaigns, raising company-wide understanding of the importance of fraud prevention.
CO OWNER AND OPERATOR
Southern Distribution
02.2015 - 01.2017
- As co-owner I along with my business partner owned the rights in Columbus, Harris Co, and Manchester Ga for Flowers Bakery and Snyder’s Hanover
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Established foundational processes for business operations.
- Managed financial operations and investments to maximize profits and minimize costs.
BULK MERCHANDISER / LARGE ACCOUNT SUPERVISOR
Frito Lay
01.2010 - 02.2015
- As a District Manager I analyzed sales data to identify trends, making informed decisions on product placement strategies that maximized revenue potential for the company.
- Achieved higher sell-through rates with thorough knowledge of current promotions and keen awareness of consumer preferences.
- Promoted brand loyalty among local customers through friendly interactions during in-store visits.
- Implemented efficient delivery routes, reducing travel time and fuel consumption while meeting strict deadlines for product deliveries.
- Conducted weekly and bi-weekly sales meeting with the route salesmen, leveraging best practices to ensure we were maximizing our efforts.
POLICE OFFICER / DRUG TASK FORCE AGENT
LaGrange Police Department
12.1996 - 06.2009
- Worked as a uniformed patrol officer for approx. 11 months, before being promoted to the Regional Drug Task Force.
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
- I worked in several different capacities during my career with the Drug Task Force. I worked in an undercover capacity, where I would investigate violations of the Georgia Controlled Substance Act. I also worked as a case agent, managing informants, TIPS, and investigating drug related violations thru data.
- Testified effectively in court, contributing to successful prosecutions of offenders.
- Developed strong rapport with local businesses owners to address concerns about crime or vandalism affecting their establishments.
Education
B.A. Police Science -
COLUMBUS STATE UNIVERSITY
Columbus, GA04.2000
B.S. Criminal Justice -
GEORGIA SOUTHERN UNIVERSITY
Statesboro, GA03.1997
High School Diploma -
HARD AWAY HIGH SCHOOL
Columbus, GA06.1993
Skills
- Investigation techniques
- Security Systems Management
- Internal Audits
- Case report writing
- Physical Security
- Team Training
- Data Analysis
- Risk Management
Accomplishments
- Supervised team of 10 AP professionals that ended 2023 number 1 in the Mid-South Region and number 2 in the Southern Division with external case productivity.
- I ended 2023 number 1 in the Company with internal case productivity. During 2023, I was able to identify several large internal collusion cases that were over $575K. Through partnership with local and state law enforcement, we were able to apprehend the internal bad actors, as well as indict 13 external bad actors that were involved with the thefts.
Certification
Certified by Ga Peace Officers Association Basic Law Enforcement certification. Advanced Certifications in Drug Investigations, Search and Seizure for Drug cases, officer survival, Drug recognition expert, EVOC I &II, covert surveillance, Advanced Interview and Interrogation techniques, SWAT, Hostage negotiations and Meth Lab certified.
Timeline
Multi-Unit Asset Protection Manager
The Home Depot
03.2019 - Current
FRAUD INVESTIGATOR
Media com
01.2017 - 03.2019
CO OWNER AND OPERATOR
Southern Distribution
02.2015 - 01.2017
BULK MERCHANDISER / LARGE ACCOUNT SUPERVISOR
Frito Lay
01.2010 - 02.2015
POLICE OFFICER / DRUG TASK FORCE AGENT
LaGrange Police Department
12.1996 - 06.2009
B.A. Police Science -
COLUMBUS STATE UNIVERSITY
B.S. Criminal Justice -
GEORGIA SOUTHERN UNIVERSITY
High School Diploma -
HARD AWAY HIGH SCHOOL