Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joey Morris

East Liverpool

Summary

Dynamic retail management professional with a proven track record of exceeding sales targets and driving revenue growth. Expertise in leveraging financial acumen and marketing strategies to make informed purchasing and merchandising decisions that enhance product visibility and customer engagement. Committed to proactively addressing challenges, optimizing operational policies, and fostering strong customer relationships to cultivate loyalty and boost sales performance. Recognized for a forward-thinking approach that aligns team efforts with organizational goals, ensuring sustained success in a competitive retail environment.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Case Manager

Comprehensive Behavioral Health
06.2025 - Current
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.

Sleep Expert

Mattress Firm
07.2024 - 01.2025
  • Collaborated with cross-functional teams to develop customized solutions for clients' specific needs
  • Implemented effective sales strategies that resulted in increase of overall revenue
  • Provided exceptional customer service throughout the entire sales process, ensuring high levels of customer satisfaction
  • Identified upselling opportunities within existing accounts
  • Built rapport with customers through active listening and understanding their unique needs
  • Participated in regular training sessions to enhance product knowledge and improve selling techniques
  • Attended weekly sales meetings to discuss progress, share best practices, and receive feedback
  • Developed in-depth knowledge of competitor products and market trends to effectively position our offerings
  • Provided ongoing support to customers post-sale, ensuring their satisfaction and addressing any concerns or issues
  • Collaborated with sales team to develop and implement effective sales strategies

Sales Manager

Boost Mobile
10.2023 - 01.2024
  • Attracting potential sales
  • Identifying the individuals interest in products
  • Cash handling
  • Opened and closed retail location in accordance to regulations
  • Phone etiquette
  • Problem solving
  • Email and walk-in customer traffic
  • Prepared and submitted all required sales documentation in a prompt and accurate manner

Front Desk Hostess

Dave & Buster's
05.2017 - 09.2017
  • Greet and acknowledge guests and seat patrons by escorting them to assigned table, or communicate delays and offer additional services such as beverages to keep them occupied while waiting on their food.
  • Present menus, create personal dining experience, answer questions, and offer information on menu items, beverages, and specials.
  • Perform essential front desk administrative duties including answering phone calls, greeting clients, money exchanges with guests

Direct Care Staff

Kaleidoscope Inc
11.2015 - 03.2016
  • Assisted individuals with daily living activities such as bathing, dressing, grooming, and meal preparation
  • Implemented individualized care plans based on each person's unique needs and goals
  • Administered medications according to prescribed schedules and documented any changes or reactions observed
  • Monitored vital signs regularly to ensure the health and stability of individuals under care
  • Supported individuals in participating in recreational activities, promoting socialization and community integration
  • Closely collaborated with healthcare professionals to coordinate medical appointments and follow-up care for individuals
  • Maintained accurate records of daily activities, progress notes, incident reports, and other documentation required by regulatory agencies
  • Fostered positive relationships with families/guardians through regular communication regarding individual progress and updates on any significant events or changes in condition
  • Served as an advocate for individuals' rights while respecting their autonomy and promoting independence whenever possible
  • Attended training sessions regularly to enhance knowledge of best practices in direct care services for diverse populations

Education

High School Diploma -

East Liverpool High School
East Liverpool, OH
05-2014

No Degree - Law

Kent State University
Kent, OH
05-2018

Skills

  • Customer service
  • Housekeeping
  • Effective time management
  • Microsoft Office
  • Sales Experience
  • Front Desk
  • Communications
  • Cash Handling
  • Computer Skills
  • Multi-line Phone Systems
  • Client relations management
  • Project oversight
  • Team leadership
  • Childcare
  • Hospitality
  • POS
  • Merchandising
  • Case management/documentation

Certification

  • Driver's License
  • CPR Certification

Timeline

Case Manager

Comprehensive Behavioral Health
06.2025 - Current

Sleep Expert

Mattress Firm
07.2024 - 01.2025

Sales Manager

Boost Mobile
10.2023 - 01.2024

Front Desk Hostess

Dave & Buster's
05.2017 - 09.2017

Direct Care Staff

Kaleidoscope Inc
11.2015 - 03.2016

High School Diploma -

East Liverpool High School

No Degree - Law

Kent State University

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