Joey O'Krent
Dayton,OH
Summary
Proven to excel in high-pressure environments, I significantly enhanced customer satisfaction and loyalty at Bob Evans Restaurant by mastering multitasking and leveraging my expertise in POS system operations. My assertive approach and relationship-building skills led to a noticeable improvement in service standards and team efficiency, fostering a positive and results-driven atmosphere.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess/To-Go Server
Bob Evans Restaurant
05.2022 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
- Served as a reliable team player by covering shifts when necessary to maintain optimal staffing levels during busy periods.
- Improved customer loyalty by addressing any concerns or issues promptly and professionally, offering solutions that align with company policies while satisfying guest expectations.
- Encouraged upselling strategies among team, subtly increasing average order value.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Education
High School Diploma -
Chaminade Julienne
Dayton, OH05.2024
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Active Learning
- Cash Handling
- Assertiveness
- Relationship Building
- Payment Processing
- Judgment and Decision Making
- POS system operations
Timeline
Restaurant Hostess/To-Go Server
Bob Evans Restaurant
05.2022 - Current
High School Diploma -
Chaminade Julienne
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