Joey Oramas
Boynton Beach,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Driven automotive professional successful at managing parts and replacing components. Good teamwork, communication and problem-solving abilities. Well-versed in engine maintenance, transmission service and body repair.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Publix Grocery Store
05.2020 - 10.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Quick Lube Technician
Jm Lexus
12.2021 - 11.2022
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Applied lubricants to moving parts of vehicle engines to prevent premature engine wear.
- Suggested additional services to customers in order to meet upsell goals.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
Auto Mechanic Technician
Ed Morse Cadillac Delray
11.2022 - 07.2023
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
Education
High School Diploma -
Park Vista Community High School
Lake Worth, FL05.2022
Skills
- Engine Tuning and Analysis
- Scheduled Services
- Specification Reading
- Oil Changes
- Troubleshooting Skills
- System and Component Calibration
- Engine Tuneup and Repairs
- Parts Repair and Refurbishment
- Coolant Flushes
- Heating and Air Conditioning
- Brake Systems Understanding
- Safety Awareness
Languages
Portuguese
Professional Working
Spanish
Limited Working
Timeline
Auto Mechanic Technician
Ed Morse Cadillac Delray
11.2022 - 07.2023
Quick Lube Technician
Jm Lexus
12.2021 - 11.2022
Customer Service Representative
Publix Grocery Store
05.2020 - 10.2021
High School Diploma -
Park Vista Community High School