Joey Ortiz
Magnolia,TX
Summary
Dynamic and customer-focused professional with a proven track record at Walmart, excelling in order accuracy and service quality. Skilled in inventory control and team collaboration, I consistently enhanced customer satisfaction by efficiently fulfilling orders and resolving conflicts. Committed to maintaining a clean and organized environment while driving sales through effective promotional strategies.
Overview
3
3
years of professional experience
Work History
Store Associate
SomiSomi
02.2025 - 04.2025
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Collaborated with team members to execute promotional events, leading to increased sales.
Driver Helper
UPS
09.2024 - 01.2025
- Loaded and unloaded trucks efficiently, minimizing damage to goods and optimizing space utilization.
- Exhibited good attendance, work habits, and willingness to learn job functions.
- Prevented damage to packages and products by correctly securing loads.
- Improved customer satisfaction by providing timely and efficient delivery assistance to drivers.
- Arranged packages on truck to achieve best use of storage space and to minimize damage.
Digital Personal Shopper
Walmart
06.2022 - 07.2024
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
Education
HS GED - Arts Education
Klein Collins High School
Spring, TX05.2022
Skills
- Customer service
- Customer assistance
- Cash handling accuracy
- Attention to detail focus
- Team collaboration
- Inventory control
- Store cleanliness maintenance
- Returns and exchanges handling
- Conflict resolution
- Seasonal promotion knowledge
- Attention to detail
- Inventory and stocking
Timeline
Store Associate
SomiSomi
02.2025 - 04.2025
Driver Helper
UPS
09.2024 - 01.2025
Digital Personal Shopper
Walmart
06.2022 - 07.2024
HS GED - Arts Education
Klein Collins High School
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