Joey Rankin
Everett,WA
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over 8-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. Performance-oriented Sales Leader offering exceptional record of achievement over 23-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
29
29
years of professional experience
Work History
National Account Manager
RANDYS Worldwide Automotive
10.2022 - Current
- Built strong relationships with key decision-makers at the executive level within national accounts organizations.
- Collaborated with business development managers in partner planning process to develop mutual performance objectives, financial targets and critical milestones.
- Supervised and trained new hires on best practices and proper protocols; updated training materials and sales collateral and decreased process gaps.
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
- Fostered an environment of collaboration and open communication with internal teams to ensure seamless execution of national account initiatives.
- Earned top spot out of 19 employees across 3 for outstanding sales and gross profit contributions.
Software Tester
RANDYS Worldwide Automotive
03.2018 - Current
- Improved software quality by executing thorough test cases and identifying critical defects.
- Mentored junior testers, fostering a productive and collaborative work environment that emphasized continuous learning and improvement.
- Streamlined regression testing process with the implementation of automated testing tools.
- Established practical test strategies that aligned with project requirements while adhering to strict deadlines, contributing to successful releases without delay.
Team Leader Manager
RANDYS Worldwide Automotive
03.2008 - 10.2022
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
- Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
Major Account Manager
RANDYS Worldwide Automotive
01.2008 - 10.2022
- Conducted regular training sessions for clients on product features, driving increased usage rates and deeper product engagement across accounts.
- Built mutually beneficial partnerships with industry and resale partners to enhance overall service and value to clients.
- Mentored junior sales staff, sharing best practices and providing guidance on effective account management techniques.
- Optimized resource utilization across multiple accounts by coordinating team efforts based on priorities, maximizing efficiency and effectiveness.
Account Manager
RANDYS Worldwide Automotive
03.2000 - 01.2008
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Customer Retention Specialist
AT&T Wireless
05.1995 - 01.2000
- Developed new strategies for customer retention activities.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly.
- Analyzed client usage patterns to identify potential churn risks and implement proactive measures.
- Streamlined communication channels for increased efficiency in addressing customer concerns.
Education
High School Diploma -
Ballard High School
Seattle, WA06.1993
Skills
- Goal-Oriented
- Client Relationship Building
- Data-driven decision-making
- Key account targeting
- Customer Engagement
- Relationship Management
- Agile Methodology
- Functional Testing
- Project planning and development
- Strategic Planning
- Teamwork and Collaboration
- Problem-Solving
Timeline
National Account Manager
RANDYS Worldwide Automotive
10.2022 - Current
Software Tester
RANDYS Worldwide Automotive
03.2018 - Current
Team Leader Manager
RANDYS Worldwide Automotive
03.2008 - 10.2022
Major Account Manager
RANDYS Worldwide Automotive
01.2008 - 10.2022
Account Manager
RANDYS Worldwide Automotive
03.2000 - 01.2008
Customer Retention Specialist
AT&T Wireless
05.1995 - 01.2000
High School Diploma -
Ballard High School
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