Joey Rodriguez
Location ,FL
Summary
Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Pet Supplies
10.2022 - 12.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Service Technician
Autonation Toyota Of Winter Park
08.2020 - 10.2022
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Customer Service Advisor
Valovline Instant Oil Change
02.2017 - 07.2020
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Implemented strategies to reduce average handling time without compromising on service quality.
Education
High School Diploma -
Meadowcreek High School
Norcross, GA05.2018
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Call center experience
- Problem Resolution
- Money handling abilities
- Scheduling
- Follow-up skills
- Product Knowledge
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Customer Service Representative
Pet Supplies
10.2022 - 12.2023
Service Technician
Autonation Toyota Of Winter Park
08.2020 - 10.2022
Customer Service Advisor
Valovline Instant Oil Change
02.2017 - 07.2020
High School Diploma -
Meadowcreek High School
Similar Profiles
Sol KapusiSol Kapusi
Warehouse Worker at Pet SuppliesWarehouse Worker at Pet Supplies
Parker TestonParker Teston
Shelf Stocker at Pet Supplies PlusShelf Stocker at Pet Supplies Plus
Xavier MartindaleXavier Martindale
Team Member at Pet Supplies PlusTeam Member at Pet Supplies Plus
Prathyusha YerkalaPrathyusha Yerkala
Developer at Microsoft - NuanceDeveloper at Microsoft - Nuance
Naguib Amerkhan EdrisNaguib Amerkhan Edris
ICU Nurse at King Abdullah Medical CityICU Nurse at King Abdullah Medical City