Joey Rodriguez
PHOENIX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Customer Loyalty Specialist
Sprouts Market
05.2023 - 02.2025
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Delivered informative presentations at company meetings, sharing insights on customer satisfaction trends and actionable strategies for improvement.
- Assisted in the development of new policies and procedures, improving overall efficiency in the department.
- Consistently met or exceeded performance metrics while maintaining high levels of customer satisfaction.
- Educated customers about rewards programs, ensuring they understood all available options for maximizing value from their purchases or interactions with the company.
Customer Account Representative
Valor Global
07.2021 - 03.2023
- Increased client retention, consistently maintaining strong relationships with key accounts.
- Devised tactics to grow customer base and boost sales.
- Streamlined account management processes for improved operational efficiency.
- Navigated complex billing systems to generate invoices and resolve discrepancies quickly.
- Facilitated successful account transitions during employee turnover periods by thoroughly documenting all pertinent details and ensuring seamless handoffs between representatives.
Guest Advocate Cashier, General Merchandise Lead
Target
04.2014 - 08.2019
- Reduced guest wait times during peak hours by providing prompt assistance at checkout counters.
- Resolved guest concerns efficiently to achieve positive outcomes for guests and company.
- Handled returns and exchanges professionally, strengthening relationships with guests.
- Optimized store operations by assisting with opening and closing procedures as needed.
- Supported coworkers across departments to ensure smooth store functioning.
Forklift Operator
Fedex Freight
12.2010 - 01.2014
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Education
High School Diploma -
Lincoln High School
Lincoln, NE05-2008
Skills
- Brand awareness
- Customer segmentation
- CRM software
- Customer service experience
- Customer service background
- Outstanding interpersonal skills
- Excellent communication skills
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking
Timeline
Customer Loyalty Specialist
Sprouts Market
05.2023 - 02.2025
Customer Account Representative
Valor Global
07.2021 - 03.2023
Guest Advocate Cashier, General Merchandise Lead
Target
04.2014 - 08.2019
Forklift Operator
Fedex Freight
12.2010 - 01.2014
High School Diploma -
Lincoln High School
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