Joey Rodriguez
Customer Service
Phoenix
Summary
Customer Service professional with 5 years of experience excelling in customer relationship management and technical support. Demonstrates strong communication, empathy, and multitasking skills, consistently enhancing customer engagement and retention. Adept at implementing process improvements and achieving high satisfaction scores, with a focus on fostering a collaborative team environment.
Overview
6
6
years of professional experience
Work History
Assist store manager
Brian's pipe dreams
Phoenix
01.2024 - Current
- Manage daily operations, enhancing customer satisfaction and team efficiency
Customer Service Agent Teir 1
Valor Global
Phoenix
08.2022 - 01.2024
- Handled over 100 calls daily, achieving high customer satisfaction scores
- Utilized problem-solving skills to address diverse customer needs promptly
- Collaborated with team to improve response time, leading to better service delivery
- Streamlined customer issue resolution process, reducing average handling time and boosting satisfaction scores
- Managed high-volume calls efficiently, demonstrating adaptability
Dock worker forklift driver
Fedex freight
Phoenix
12.2020 - 12.2021
- Operated forklifts to efficiently load and unload freight, ensuring timely delivery schedules
- Collaborated with team to optimize warehouse layout, reducing retrieval time by notable margins
- Maintained equipment safety standards, minimizing operational disruptions and enhancing workflow
- Resolved logistical challenges, improving freight handling accuracy and customer satisfaction
Sales Associate
Target
Phoenix
12.2019 - 02.2021
- Assisted customers with purchases, boosting sales and enhancing customer satisfaction
- Delivered exceptional customer service, driving sales growth through product knowledge and personalized recommendations
Education
High school diploma -
Lincoln high school
Lincoln, Ne06.2008
Skills
- Customer Relationship Management
- Time Management
- Communication Skills
- Customer Engagement
- Technical Support
- Multitasking
- Customer Retention
- Empathy
- Adaptability
Customsection
Available upon request, Manage daily operations, enhancing customer satisfaction and team efficiency., Implement inventory controls, reducing stock discrepancies and optimizing supply chain., Mentor new staff members, fostering a positive work environment., Provide exceptional customer service, addressing inquiries and resolving issues promptly., Assist customers with inquiries, resolving issues efficiently, enhancing satisfaction., Handled over 100 calls daily, achieving high customer satisfaction scores., Utilized problem-solving skills to address diverse customer needs promptly., Collaborated with team to improve response time, leading to better service delivery., Streamlined customer issue resolution process, reducing average handling time and boosting satisfaction scores., Managed high-volume calls efficiently, demonstrating adaptability., Assisted customers with purchases, boosting sales and enhancing customer satisfaction., Managed inventory, ensuring product availability and reducing stock discrepancies., Delivered exceptional customer service, driving sales growth through product knowledge and personalized recommendations at Target., Operated forklifts to efficiently load and unload freight, ensuring timely delivery schedules., Collaborated with team to optimize warehouse layout, reducing retrieval time by notable margins., Maintained equipment safety standards, minimizing operational disruptions and enhancing workflow., Resolved logistical challenges, improving freight handling accuracy and customer satisfaction.
Timeline
Assist store manager
Brian's pipe dreams
01.2024 - Current
Customer Service Agent Teir 1
Valor Global
08.2022 - 01.2024
Dock worker forklift driver
Fedex freight
12.2020 - 12.2021
Sales Associate
Target
12.2019 - 02.2021
High school diploma -
Lincoln high school
Similar Profiles
Brooke StieghorstBrooke Stieghorst
General Manager at Pipe Dreams Smoke ShopGeneral Manager at Pipe Dreams Smoke Shop
Daniel HunningsDaniel Hunnings
Welder at Pipe Dreams Custom WeldingWelder at Pipe Dreams Custom Welding
Eddie RobertsEddie Roberts
Owner at Pipe Dreams PlumbingOwner at Pipe Dreams Plumbing
Jack LynchJack Lynch
Bartender/Server at UchiBartender/Server at Uchi
Fernanda C. Canez B.Fernanda C. Canez B.
Certified Ophthalmology Assistant/Scribe at Tozer Lee Eye CenterCertified Ophthalmology Assistant/Scribe at Tozer Lee Eye Center