Joey Serna
Las Cruces,NM
Summary
Proven leader in environmental and public safety, with a track record of enhancing water quality at the New Mexico Environment Department through rigorous testing and quality control measures. Skilled in regulatory compliance and problem-solving, excel in organizational abilities and attention to detail, significantly improving project outcomes and operational efficiency. Resourceful individual monitors hazardous waste management and assesses health risks. Develops realistic solutions to sustainability shortcomings by formulating risk mitigation strategies. Offers strong task prioritization and time management skills.
Overview
5
5
years of professional experience
Work History
Lead Water Tester
New Mexico Environment Department
01.2024 - 06.2024
- Developed and implemented quality control measures to minimize errors and ensure the accuracy of test results.
- Identified potential contaminants in water supply systems, allowing for early intervention and remediation efforts.
- Maintained accurate records of all tests conducted, ensuring traceability and accountability throughout the process.
- Improved water quality by conducting regular testing and monitoring of various water sources.
- Ensured compliance with federal and state regulations for safe drinking water through meticulous testing procedures.
- Conducted fieldwork, collecting around 24-30 samples on average for laboratory analysis to determine the presence of harmful pollutants in local water supplies.
Mechanic Assistant
Automotive Performance
05.2021 - 08.2022
- Worked alongside senior mechanics to gain hands-on experience with advanced repair techniques and tools.
- Performed oil changes, tire rotations, and other routine maintenance tasks to keep vehicles running smoothly.
- Conducted routine oil changes, tire rotations, fluid replacements, and bulb changes.
- Cleaned and organized work areas, tools and equipment to support productivity.
- Enhanced workshop efficiency with proper tool organization and inventory management.
- Followed detailed instructions of lead mechanic to achieve quality standards.
- Coordinated ready access to tools and parts needed for repair and maintenance activities.
- Tested vehicles after repairs to verify performance, safety and functionality.
- Assisted in diagnosing complex mechanical issues for accurate repair recommendations.
- Cleared work sites of hazardous items.
- Followed safety protocols and best practices for installation, maintenance, or repair work..
- Adhered to established procedures for safe disposal of motor oil and other vehicle fluids.
Sales Agent
Cutco Cutlery
05.2020 - 08.2020
- Assisted call-in customers with questions and orders.
- Explained features and advantages of Cutco cutlery products or services to promote sales.
- Expanded client base by diligently prospecting around 5-6 new leads per customer and effectively presenting product offerings.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Met existing customers to review current services and expand sales opportunities.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Built relationships with customers and community to promote long term business growth.
- Negotiated prices, terms of sales and service agreements.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Life Guard
City Of Albuquerque Parks And Recreation Dept
05.2019 - 08.2019
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Attentively monitored swimmers to identify distress.
- Upheld hygiene standards in pool and surrounding area.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Prevented accidents through regular equipment inspections and maintenance.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Monitored pools and surrounding areas for adherence to safety protocols.
- Improved response times by conducting thorough lifeguard drills and training sessions.
- Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
- Supported swim lesson instructors in providing quality instruction to students of all ages and skill levels.
- Assisted in developing emergency action plans for various aquatic facilities, ensuring preparedness for any situation.
- Streamlined rescue procedures by implementing an effective communication system among staff members.
- Organized special events such as pool parties and competitions, ensuring guest enjoyment while maintaining safety standards.
Education
Bachelor of Science - Genetics And Biotechnology
New Mexico State University
Las Cruces, NM05.2025
High School Diploma -
Rio Grande Highschool
Albuquerque05.2020
Skills
- Continuous learning mindset
- Organizational abilities
- Quality Control Procedures
- Hazardous Materials Handling
- Regulatory Compliance Knowledge
- Project management abilities
- Pollution prevention strategies
- Water sampling techniques
- Field Testing Procedures
- Problem-Solving
- Time Management
- Attention to Detail
Timeline
Lead Water Tester
New Mexico Environment Department
01.2024 - 06.2024
Mechanic Assistant
Automotive Performance
05.2021 - 08.2022
Sales Agent
Cutco Cutlery
05.2020 - 08.2020
Life Guard
City Of Albuquerque Parks And Recreation Dept
05.2019 - 08.2019
Bachelor of Science - Genetics And Biotechnology
New Mexico State University
High School Diploma -
Rio Grande Highschool
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