Gwendolyn Reed
Myrtle Beach,SC
Summary
Dynamic leader with a proven track record at Pro Clean, adept in streamlining operations and enhancing team performance. Excelled in customer service and financial tracking, achieving significant efficiency improvements. Skilled in fostering relationships and training staff, I bring a blend of organizational prowess and interpersonal skills to drive success. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Accomplished Job Title well-versed in running station programming in high-stress environments. Expert in personnel leadership, resource management and key decision-making. Articulate, motivational and analytical in approaching problems impacting team performance or station results. Talented Program Director skilled in handling administrative, operational and outreach program functions. Wears many hats to accomplish dynamic objectives. Ready to apply 14 years of experience to new professional challenges with growth-oriented organization.
Overview
13
13
years of professional experience
Work History
Program Coordinator
Toys for Tots
Myrtle Beach , South Carolina
10.2014 - 12.2023
- Implemented evaluation tools to measure program effectiveness, utilizing data-driven insights for continuous improvement.
- Coordinated cross-functional teams to ensure timely completion of program deliverables, maintaining project schedules and meeting objectives.
- Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
- Designed program implementation and maintenance plan.
- Championed program improvement initiatives based on stakeholder feedback, demonstrating adaptability and a commitment to excellence.
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Developed marketing materials to promote program offerings, increasing awareness and participation rates among target audiences.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Created comprehensive reports on program progress, presenting findings to stakeholders and adjusting strategies as needed.
- Managed budgets and resources for successful execution of multiple programs simultaneously.
- Enhanced program efficiency by streamlining processes and implementing innovative solutions.
- Identified risks and developed mitigation plans.
- Determined broadcast requirements to plan event coverage and regular programming.
- Developed and recommended policies and procedures for evaluating programs.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Facilitated programming by coordinating resources and deliverables between departments.
- Oversaw staff schedules and assignments to handle programming demands.
- Assisted in the development of grant proposals, securing funding for vital program initiatives.
- Cultivated a collaborative work culture by encouraging open communication channels among team members which led increased job satisfaction rates amongst employees.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Developed proposals and operational plans within assigned area.
- Helped directors resolve production, casting and budgeting issues impacting station performance.
- Developed and implemented new media programming strategy that increased viewership.
- Negotiated and managed contracts with several media outlets to secure new content.
- Developed new program and feature ideas for station.
- Verified accuracy of program laws and compliance with FCC rules and regulations.
- Prepared tape for broadcasting by completing final editing.
- Conducted thorough needs assessments to identify community requirements, shaping future program development.
- Achieved significant increases in program attendance by launching targeted outreach campaigns.
- Increased participant engagement by tailoring program content to meet diverse community needs.
- Improved team collaboration with establishment of regular coordination meetings and updates.
- Developed and maintained courteous and effective working relationships.
- Learned and adapted quickly to new technology and software applications.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
Office Manager/Tax Preparer
Fast Taxes of Conway
Conway, South Carolina
12.2013 - 07.2018
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Partnered with vendors and suppliers to effectively manage and budget.
- Directed resource allocation efforts, maximizing utilization of personnel, materials, and equipment resources for efficient operations management.
- Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
Operationana Manager
Pro Clean
02.2011 - 10.2017
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Developed and maintained relationships with customers and suppliers through account development.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
Associate Of Arts - Education
Horry Georgetown Technical College
Conway, SC05.2012
High School Diploma - English,Math,reeding And Weuting
Georgetown High School
Georgetown, SC06.1994
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Administrative Support
- Clerical Support
- Relationship Building
- Scheduling
- Scheduling Coordination
- Conflict Management
- Documentation and control
- Policy Implementation
- Financial Reporting
- Financial Tracking
- Staff Training
Timeline
Program Coordinator
Toys for Tots
10.2014 - 12.2023
Office Manager/Tax Preparer
Fast Taxes of Conway
12.2013 - 07.2018
Operationana Manager
Pro Clean
02.2011 - 10.2017
Associate Of Arts - Education
Horry Georgetown Technical College
High School Diploma - English,Math,reeding And Weuting
Georgetown High School
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