Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joey Thompson

Lancaster,PA

Summary

Driven and adaptable professional with a proven track record in enhancing customer satisfaction and streamlining inventory processes at Giant Direct. Skilled in merchandise stocking and customer service, demonstrating exceptional teamwork and collaboration. Achieved significant improvements in stock management and workplace organization, ensuring a safe and efficient shopping environment.

Overview

11
11
years of professional experience

Work History

Stocker

Giant Direct
07.2024 - Current
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
  • Maintained effective team member communication.
  • Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
  • Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
  • Improved customer satisfaction by promptly locating items and providing product information.
  • Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
  • Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
  • Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
  • Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
  • Assisted customers with special requests, enhancing their shopping experience at the store.
  • Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
  • Streamlined restocking processes by consolidating backstock and removing damaged or expired items.
  • Optimized workspace organization within the stockroom, making it easier for colleagues to locate items quickly.
  • Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.
  • Facilitated smoother store openings by stocking necessary products before each shift.
  • Aided in training new team members on best practices for stocking procedures and inventory management systems.
  • Stocked designated items on shelves, end caps and displays.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Kept work areas neat, clean and free from debris.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Managed timely and effective replacement of damaged or missing products.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Followed orders precisely for correct items, sizes and quantities.

Stay at Home Mom

Home
12.2015 - 07.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Receptionist

Eugene Groff Accounting
02.2014 - 12.2015
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Assisted with planning office events and meetings for smooth execution.
  • Helped maintain office security by monitoring visitor access and issuing badges.

Education

Garden Spot High School
New Holland, PA
06.2014

Skills

  • Willing to learn
  • Positive attitude
  • Shelf stocking
  • Customer service
  • Friendly and personable
  • Heavy lifting
  • Loading and unloading
  • Customer assistance
  • Customer relationships
  • Punctual and reliable
  • Product restocking
  • Merchandise stocking
  • Stock rotation
  • Cleaning procedures
  • Clear communication
  • Shelving of products
  • Flexible schedule
  • Energetic and outgoing
  • Pallet jack operation
  • Pallet jack handling
  • Warehouse safety
  • Proper stacking and storage
  • Safety processes and procedures
  • Stockroom maintenance
  • Performance improvement
  • Equipment monitoring
  • Equipment cleaning
  • Equipment operation
  • Verbal and written communication
  • Safety compliance
  • Physical stamina
  • Shelf merchandising
  • Safety methods
  • Barcode scanning
  • Workplace organization
  • Workflow efficiency
  • Quick learner
  • Teamwork and collaboration
  • Attention to detail
  • Time management
  • Decision-making

Timeline

Stocker

Giant Direct
07.2024 - Current

Stay at Home Mom

Home
12.2015 - 07.2024

Receptionist

Eugene Groff Accounting
02.2014 - 12.2015

Garden Spot High School

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Joey Thompson