Joey Vong
Denver,CO
Summary
Professional with strong technical acumen and proven track record in managing and optimizing IT systems. Adept at ensuring system stability, security, and performance through effective problem-solving and strategic planning. Emphasizes team collaboration and adapts to evolving needs while maintaining focus on delivering results. Skilled in server management, and cybersecurity with reliability and flexibility valued by employers.
Overview
13
13
years of professional experience
Work History
Systems Administrator
Rocky Mountain Human Services
01.2023 - Current
- Supported a 650-user, 1,400-device environment across three locations
- Upgraded Palo Alto Firewall devices across all locations, configuring them in a high-availability setup
- Deployed and optimized Global Protect VPN, ensuring stable and secure remote access for all users
- Achieved an 80% reduction in attack surface, reflected in lower incoming threats, by adjusting GPO and Intune configurations for workstations, enforcing MFA, and implementing geographic blocking
- Developed escalation protocols for critical incidents, enabling faster resolution and improving response times during high-severity security events
- Monitored and remediated security threats across McAfee, Microsoft Defender, and Mimecast platforms
- Utilized detailed threat notifications to isolate and remove identified threats, banning malicious file hashes as necessary
- Updated Intune PowerShell scripts to bolster defenses with frequent scanning and proactive threat prevention
- Implemented an automated system for users to report suspicious emails, creating tracking tickets to streamline response and ensure consistent monitoring and resolution
- Managed 100+ SharePoint sites, ensuring access control and compliance
- Worked with Coalition to mitigate risks, maintaining a low-risk profile through regular external security scans
- Developed and executed phishing simulation campaigns and user training programs, achieving measurable reductions in risky user behavior
- Automated secure messaging deployment and integrated email archiving for data recovery and audit purposes
- Optimized resource usage, reducing costs without compromising performance, and managed over 30 virtual machines, migrating from on-premises to the cloud
- Implemented a disaster recovery solution for SharePoint, OneDrive, and email, ensuring data redundancy and backup integrity
- Revamped White Glove provisioning process, reducing device setup time by over 60% and streamlining same-day deployment, boosting monthly onboarding capacity from 20-30 to 40-50 users
- Documented provisioning steps and troubleshooting guides, contributing to a shared repository for onboarding and cross-training within the IT team
IT Generalist
Western Paper Distributors (Imperial Dade)
01.2017 - 01.2023
- Supported over 250 users across four locations in a Windows-based environment
- Transitioned the company’s communication system from an AVAYA PBX to an 8x8 VoIP system, securing reliable communication channels and reducing costs
- Implemented and managed WSUS for centralized update control, ensuring consistent patching across devices
- Supported and maintained Windows Servers (2008-2019), Exchange 2016, and Office 365, including transitioning from individual Office licenses to Office 365, streamlining license management, and reducing expenses
- Built out a VPN solution using SonicWall, enabling a smooth transition to a hybrid work environment with secure remote access through Group Policy deployment
- Automated print server maintenance processes, reducing disruptions by setting up automatic cache clearing
- Managed email security and threat detection using Mimecast to filter and quarantine suspicious emails, reducing phishing risks across the organization
- Led security initiatives by implementing Sophos and CrowdStrike for endpoint protection and proactive threat hunting, minimizing security incidents and protecting sensitive data
- Expanded and improved building security systems by implementing advanced security cameras and managing building alarm systems
- Administered and maintained building security, including Hikvision camera systems and alarm controls, enhancing physical security at multiple locations
- Developed automation and documentation for handheld computers, reducing setup time from one hour to five minutes
- Transitioned from manual Windows installations to a cloning process, cutting new computer setup times from hours to 30 minutes
- Rebuilt document processing workflows, automating OCR and sorting for PDFs from emails, creating redundancies for continuity and reducing manual intervention
- Negotiated with vendors for printer supplies, securing favorable contracts that cut costs in half for supplies, service, and maintenance
- Built an in-house handheld computer repair process, reducing annual repair costs by 90% from $50,000 to $5,000
- Increased company-wide productivity by transitioning users from hard disk drives to solid-state drives (SSDs), with reported productivity improvements of 20-50% for many users
- Built new processes and documentation to streamline helpdesk operations, including transitioning repetitive tasks to automated workflows, reducing support workload by 30%
- Consolidated and centralized Crystal Reports through Visual Cut by transitioning from individual manager machines to department-based virtual machines
- This reduced outages and maintained continuity for report automation even during employee transitions
- Managed and administered domain controllers, print servers, and group policies, ensuring consistent configurations and network stability across locations
Support Technician
Pueblo Computer Help
01.2012 - 01.2017
- Provided foundational IT support, focusing on hardware diagnostics, data recovery, and customer service for various client needs
Education
Bachelor - Computer Science
Champlain College
Skills
- Microsoft Office Suite
- Technical support
- Hardware troubleshooting
- System monitoring
- Data security
- Incident management
- Server management
- Virtualization technologies
- Threat assessment
- Team collaboration
- Mobile device management
Timeline
Systems Administrator
Rocky Mountain Human Services
01.2023 - Current
IT Generalist
Western Paper Distributors (Imperial Dade)
01.2017 - 01.2023
Support Technician
Pueblo Computer Help
01.2012 - 01.2017
Bachelor - Computer Science
Champlain College
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