Joey Wardwell
Fort Fairfield,ME
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Carnival Worker
Amusements Of America
Customer Service Representative
Lowe's
08.2023 - Current
- Cross-trained and provided backup support for organizational leadership.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Investigated and resolved customer inquiries and complaints quickly.
Prep Cook
Arbys Resturant
03.2023 - 10.2023
- Conserved resources by utilizing proper portion control techniques during meal preparation.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Reduced food waste by properly storing ingredients and monitoring expiration dates.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
Cashier
Dunkin' Donuts
10.2022 - 06.2023
- Stocked, tagged and displayed merchandise as required.
- Performed cash, card and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Deli Clerk
Walmart
03.2018 - 12.2018
- Observed customer purchases in line and differentiated between standard portions.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Offered product samples to customers, generating additional sales through taste-testing.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Documented customer orders and conveyed special requests to kitchen staff.
- Built trust with customers through meticulous attention to detail in fulfilling special orders and dietary restrictions.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Monitored inventory levels to order new supplies and maintain consistent stock.
Education
High School Diploma -
Averill High School
Hinckley, ME06.1993
Skills
- Following scripts
- Building rapport
- Transaction Processing
- Technical Support
- Understanding Customer Needs
- Needs Assessment
- Warranty Service
- Multi-Line Phone Systems
- Clerical Support
- Calm and Professional Under Pressure
- Complaint resolution
- Product and service solutions
- Product Knowledge
Timeline
Customer Service Representative
Lowe's
08.2023 - Current
Prep Cook
Arbys Resturant
03.2023 - 10.2023
Cashier
Dunkin' Donuts
10.2022 - 06.2023
Deli Clerk
Walmart
03.2018 - 12.2018
Carnival Worker
Amusements Of America
High School Diploma -
Averill High School