Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joey Williams

Blythe,CA

Summary

Dedicated professional with a proven track record of leading teams to success, consistently surpassing goals and expectations. Innovative thinker with a talent for strategic planning and design, adept at tackling complex projects. Experienced in training others on new concepts and implementing best practices. Known for providing exceptional customer service, handling transactions efficiently, and excelling in multitasking. Reliable and organized individual who thrives in fast-paced environments, always willing to go the extra mile to achieve team objectives.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Materials Handler

Palo Verde Hospital
10.2024 - Current
  • Conducted thorough quality checks on incoming shipments, identifying discrepancies or damages early in the supply chain process.
  • Analyzed orders and requisitions to identify items for movement and distribution.
  • Performed cycle counts and inventory control to accurately track product levels.
  • Use of Envi to fulfill requisitions, create purchase orders, and manage inventory.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Transported inventory items to appropriate locations.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Discussed needs with healthcare professionals in order to successfully match materials with requirements.
  • Conducted regular audits of warehouse stock levels, identifying discrepancies and implementing corrective actions to maintain optimal inventory levels.
  • Monitored inventory storage locations to guarantee safe and efficient movement of materials for stocking and issuing.
  • Performed daily floor walks and supervised receive docks to investigate and resolve material issues.
  • Forecasted materials replenishment levels by performing analysis of usage, issues and criticality.
  • Coordinated with suppliers to expedite shipments during critical shortages, minimizing production delays.
  • Optimized warehouse storage layout for efficient usage, reducing labor costs associated with material movement and retrieval.
  • Continuously sought opportunities for process improvement within the materials team, implementing best practices that led to increased productivity and operational efficiency.

Materials and Stores Supervisor II

California Department Of Corrections And Rehabilitation
11.2023 - 10.2024
  • Oversaw daily operations for different departments, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled staff complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Improved recipient satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Increased team productivity by implementing efficient work approaches and setting clear expectations for staff members.
  • Mentored junior staff members in their career development, sharing knowledge from 2 years of experience in the field.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Collected, arranged, and input information into database system SAP (BIS) per departmental standards.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

Materials and Stores Supervisor I

California Department Of Corrections And Rehabilitation
06.2022 - 11.2023
  • Frequently inspected production area to verify proper equipment operation.
  • Helped meet changing demands by recommending improvements to business systems or procedures while alone in the warehouse for 3 months to complete all tasks due to lack of staffing.
  • Operated 4 different Forklifts, pallet jacks and other machinery to hasten the loading and unloading process of various goods.
  • Catalog and deliver various items of importance to different areas of the institutions in a timely manner.
  • Cultivated positive relationships with vendors and other staffed areas to deliver timely and cost-effective supply of services and materials.
  • Observed packing operations in the 6 different departments to be an asset to the rest of the team.

Retail Specialist Leader 2

Pilot Flying J Travel Center
01.2014 - 12.2021
  • Participated in regular training sessions for continuous improvement in retail knowledge and skills for 7+ years.
  • Built rapport with clientele through engaging conversations about their needs/preferences which ultimately led to increased loyalty sales.
  • Developed strong product knowledge to provide accurate information such as directions and expert advice on products to customers.
  • Managed inventory for optimal stock levels by weekly low peg counts and efficient merchandise presentation.
  • Improved customer satisfaction by providing personalized assistance and product recommendations.
  • Collaborated with team members to achieve monthly sales targets and maintain high performance standards.
  • Ensured clean, organized store environment to enhance their shopping experience.
  • Assisted management with special projects such as inventory audits or promotional campaigns implementation when needed.
  • Handled returns and exchanges professionally, ensuring customer satisfaction remained priority during these interactions.
  • Increased sales revenue by promoting store promotions and upselling products.
  • Utilized POS systems efficiently for accurate transactions and inventory management purposes.
  • Contributed to successful store events by assisting with planning, setup, promotion, and execution of activities.
  • Implemented loss prevention strategies to minimize shrinkage rates while maintaining positive customer experiences.
  • Mentored new team members on store policies, procedures, and best practices for success in their roles.

Customer Service Representative

Chevron
09.2015 - 11.2019
  • Handled customer inquiries and suggestions courteously and professionally for 4+ years.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Always Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Education

No Degree - Psychology

Palo Verde College
Blythe, CA

High School Diploma -

Palo Verde High School
Blythe, CA
06.2008

Skills

  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Employee Motivation
  • Complex Problem-Solving
  • Inventory Control
  • Idea Development and Brainstorming
  • Staff Development
  • Loading and unloading
  • Teamwork and collaboration
  • Customer service

Certification

  • Forklift Certification Training
  • Supervisor Development Training
  • Comptia A+ Course Certificate of completion-

Timeline

Materials Handler

Palo Verde Hospital
10.2024 - Current

Materials and Stores Supervisor II

California Department Of Corrections And Rehabilitation
11.2023 - 10.2024

Materials and Stores Supervisor I

California Department Of Corrections And Rehabilitation
06.2022 - 11.2023

Customer Service Representative

Chevron
09.2015 - 11.2019

Retail Specialist Leader 2

Pilot Flying J Travel Center
01.2014 - 12.2021

High School Diploma -

Palo Verde High School

No Degree - Psychology

Palo Verde College

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