Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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JOEYANN WILLIAMS

Peekskill,USA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience.

Overview

36
36
years of professional experience

Work History

Farm Bakeshop Manager

Wilkens Fruit And Fir Farm
06.2007 - 12.2024
  • Inspected equipment and facilities to recommend service or repairs.
  • Baked in a high volume farm kitchen
  • Delegated tasks to workers and supervised completion of duties and responsibilities.
  • Working manager of 2-16 teenage employees in a shift.
  • Demonstrated working techniques, practices and optimal safety behaviors to workers, maximizing performance and reducing wasteful processes.
  • Implemented action plans to meet farm-specific and company-set goals.
  • Provided excellent customer service to foster satisfaction and loyalty.
  • Arranged baked goods in attractive displays inside bakery cases to increase sales..
  • Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
  • Assisted bakery owner with coordinating product ordering, receiving and stocking.
  • Greeted incoming patrons, offered menu advice and documented order details and special preferences..
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Maintained safe food handling practices to prevent germ spread.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Answered questions regarding ingredients and preparation techniques to educate customers before purchase.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.


Clerical Assistant

Williams Contracting Co. Inc
02.1989 - 01.2022
  • Processed documents and materials for dissemination to appropriate parties.
  • Kept office records organized and supplies well-stocked for optimal team performance.
  • Worked with Quick books minimally.
  • Prepared manual checks and submitted direct deposit through online banking.
  • Understood and followed oral and written directions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.

Education

2 years college - Hotel Restaurant Management

SUNY College of Technology At Delhi
Delhi, NY
05.1988

Skills

  • Training & Development
  • Good Work Ethic
  • Flexible Schedule
  • Active Listening
  • Issue resolution
  • Interpersonal communication
  • Strong relationship management
  • Conflict Resolution
  • Reliable & Trustworthy
  • Planning & Organizing
  • Team supervision
  • Friendly, Positive Attitude
  • Food Handling
  • Food Safety
  • Food Preparation
  • Food Service
  • Merchandising
  • Sales

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Farm Bakeshop Manager

Wilkens Fruit And Fir Farm
06.2007 - 12.2024

Clerical Assistant

Williams Contracting Co. Inc
02.1989 - 01.2022

2 years college - Hotel Restaurant Management

SUNY College of Technology At Delhi

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JOEYANN WILLIAMS