Joey Crafton, CM Student
Fenton,MI
Summary
Disciplined and dependable, results-driven candidate successful at managing multiple priorities with a positive attitude. Willingness to take on any obstacle head first. I love working within a team and maximizing perfection within all challenges we are dealt with, and easily exceeding team goals.
Overview
1
1
year of professional experience
Work History
Grounds & Maintenance Crew
Warwick Hills Golf & Country Club
06.2023 - Current
- Maintained diverse landscape, course health, & overall aesthetics.
- Worked in a team fashion to maintain PGA approved results for the course.
- Maintained routine landscaping schedules to boost lawn health.
- Worked up to 60+ hours a week at times throughout the season.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry members.
- Defined clear targets and objectives and communicated to other team members.
- Worked the full Ally Challenge, which is a senior PGA Tour Championship event held annually with exceptional expectations all around the course.
Customer Service Associate
Cottage Inn
07.2022 - 01.2023
- Helped large volume of customers every day with positive attitude & complete focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly & escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer calls to answer questions about products and services.
Sales Associate
GNC Live Well
04.2022 - 07.2022
- Consistently top associate in regards to numbers, more specifically "pro boxes" which in term generates long term customers.
- In the months of April & May, sales goals were easily exceeded by 25%.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed efficient cash register operations.
Education
BBA - Construction Management
Michigan State University
East Lansing, MI05.2026
Skills
- Team Leader
- Computer Skills
- Teamwork and Collaboration
- Adaptability and Dependability
- Dedicated Work Ethic
- Customer Service and Assistance
LinkedIn :
https://www.linkedin.com/in/joey-crafton-a1b85324a
Timeline
Grounds & Maintenance Crew
Warwick Hills Golf & Country Club
06.2023 - Current
Customer Service Associate
Cottage Inn
07.2022 - 01.2023
Sales Associate
GNC Live Well
04.2022 - 07.2022
BBA - Construction Management
Michigan State University
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