Joeylynn Dey

Tag and Title Clerk

Fife License and Title

09.2016 - Current

Provided comprehensive training on licensing policies and procedures for new team members, promoting consistent service delivery across the organization.
Coordinated cross-functional teams to expedite license acquisitions, reducing wait times for clients seeking licensure.
Maintained up-to-date knowledge of industry trends affecting licensure requirements or practices through continuous professional development initiatives.
Enhanced client satisfaction by providing timely support and addressing inquiries regarding licensing procedures.
Worked diligently to meet deadlines under high-pressure situations, successfully completing multiple concurrent projects within tight timeframes.
Effectively communicated complex licensing concepts to clients and colleagues from diverse backgrounds, ensuring a clear understanding of relevant processes and requirements.
Contributed positively to team morale by fostering an atmosphere of collaboration and open communication, promoting high levels of productivity and workplace satisfaction.
Performed routine data entry or document management.
Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
Stayed up-to-date on State laws and licensing requirements to complete accurate and efficient reviews.
Updated operational records or licensing information using computer terminals.
Informed customers by mail or telephone of additional steps needed to obtain licenses.
Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
Created documents with applicant information and verified data against Type database information.
Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
Communicated with customers to resolve common title issues.
Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
Prepared tax and title documents to submit legal transfer work to DMV.
Used Xerox machines and reader and printer machines to make, file, and distribute copies of recorded documents.
Contacted State Motor Vehicle Department to determine status of pending titles.
Verified and analyzed free-and-clear title issues, odometer readings, and VIN numbers to finalize sales deals.
Calculated and remitted state sales tax, service, and other charges.
Organized and prepared tax and title documents to transfer ownership of property.
Improved customer service by providing knowledgeable guidance on tag and title requirements and procedures.
Streamlined tag and title processing by implementing efficient organizational systems.
Conducted thorough research to resolve complex registration issues, improving overall department efficiency.
Organized physical files efficiently, enabling easy retrieval of information when needed for future reference or audits purposes.
Collaborated with team members to optimize workflow processes, enhancing overall productivity levels.
Managed high volumes of transactions while maintaining attention to detail and accuracy, leading to a decrease in errors.
Stayed current on changing state regulations regarding vehicle registration and titling, ensuring consistent adherence to laws.
Demonstrated adaptability during peak periods by multitasking and being flexible in handling various tasks at hand.
Contributed positively as a team member through open communication channels which ultimately led towards achieving departmental goals.
Provided prompt resolutions to customer inquiries or concerns, contributing to an improved reputation for excellent service.
Assisted customers with completing necessary paperwork, resulting in increased satisfaction rates.
Maintained accurate records, ensuring timely and error-free processing of all transactions.
Reduced wait times for customers by consistently prioritizing tasks and staying organized.
Developed strong professional relationships with customers, fostering trust and loyalty to the business.
Coordinated effectively with local Department of Motor Vehicles representatives for smooth processing of all required documentation.
Balanced daily cash drawer accurately, demonstrating exceptional financial responsibility skills.
Ensured compliance with state regulations by diligently reviewing documents for accuracy and completeness.
Performed regular audits of inventory and supplies, minimizing shortages that could disrupt operations.
Trained new employees on company policies and procedures, resulting in faster integration into the team environment.
Enhanced workplace morale through active participation in office events such as staff meetings or team-building activities.

Summary

Overview

Work History

Tag and Title Clerk

Education

Psychology

Skills

june of 1996

Timeline

Tag and Title Clerk

Psychology

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