Joey Nichole Thomas

Cedar City, Utah
Salary: Varies, 10-20 hours per week
Supervisor: N/A, Business Owner

• Convey friendly and agreeable demeanor with positive completion of every communication
• Update and maintain listings on multiple social media platforms
• Weekly packaging and shipping of all customer purchases
• Complete special orders based on customer requests/preferences
• Tracking of all inventory and sales via Microsoft Excel and Google Sheets
• Take photos and videos of sales items, editing and adding these to sales platforms
• Developed and maintained positive relationships with community via email, telephonic and face-to-face outreach.
• Wrote engaging and successful marketing, advertising, and website copy.
• Utilized specialized software to capture and process data.
• Identified appropriate marketing channels and target customers for campaigns.
• Self-motivated, with a strong sense of personal responsibility.

Cedar City, Utah (Remote)
Wage: $15 per hour, 40 hours per week
Supervisor: Multiple, 833-878-3967 (Truework)

• Competently handled customer questions; provided resolutions with tact, empathy, and professionalism
• Conveyed friendly and agreeable demeanor with positive completion of every communication
• Updated customer payment information correctly and efficiently, with appropriate comments and file notes
• Used multiple CRM programs during each phone call; including Oracle, Pay Point and Evolve
• Answered questions and addressed concerns regarding payments and policies of owning a Nordstrom credit card.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Multitasked to handle diverse customer needs in high-volume setting, prioritizing tasks to keep up with challenging deadlines.
• Researched and identified solutions to technical problems.

Cedar City, Utah
Wage: $9 per hour, 20 hours per week
Supervisor: Nellie Lee, 435-865-8572 (HR)

• Contacted students regarding academic scholarships and housing scholarships to obtain further information
• Researched confidential student information and updated this information into departmental Google sheets for the purpose of scholarship appeals, approvals, and denials
• Gathered necessary information and prepared for weekly scholarship appeals meetings where we voted to approve or deny appeals request
• Sent the required emails to each student, informing them of the status of their appeal and informed them of next steps.
• Greeted guests in with friendliness and professionalism.
• Reviewed and edited documents for accuracy, grammar and clarity.
• Worked closely with management to provide effective assistance for specific aspects of business operations.
• Guided students through financial aid processes, by completing necessary forms and updating account records.
• Assisted students and families in filling out financial aid applications.

Cedar City, Utah
Wage: $9 per hour, 20 hours per week
Supervisor: Brandon Street, 435-865-8572 (HR)

• Contact graduating students via email, text, and phone conversations in order to obtain specific information and/or a request to complete the graduate questionnaire
• Research student information for the Career Center and the Business Department Career Center to be updated in drive
• Answer all incoming correspondence from students within a specific time frame
• Updated and input new student contact information and employed positions into Excel spreadsheets and Google Sheets
• Created Google sheets for interdepartmental tracking of outbound student responses and Argos report responses.
• Compiled, maintained and researched variety of files, records and databases.
• Performed research to collect and record industry data.
• Maintained and troubleshot office equipment or contacted vendors for contract or warranty services.

Cedar City, Utah
Wage: $8 per hour, 20 hours per week
Supervisor: Linda Hudson, 435-865-8572 (HR)

• Advocated for students by accommodating individual meet times, contacted, and referred students to departments/ resources on and off campus
• Identified types of assistance based on expressed needs of students
• Aided students with scholarship/grant letters, as well as course writing assignments
• Developed greater understanding of SUU policies, collaborating on departmental UEP report
• Researched data, composed sections, and generated charts; illuminating increased student outreach, retention, and inclusion
• Tracked student visitation via both MS Excel and Google Sheets for monitoring and reporting.
• Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
• Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal and health information.
• Maintained computers, printers and technical resources to avoid disruption in operations.
• Developed and implemented strategies to enhance quality of social services.

Cedar City, Utah
Wage: $9 per hour, 20 hours per week
Supervisor: Bridget Eastep, 435-865-8572 (HR)

• Reduced number of 508 malfunctions by testing web content on the USDA Forest Service intranet database
• Collaborated with SUU/UNLV/FIA to restructure testing and reporting procedures for 508 compliance
• Employed MS Excel and Google Sheets for record-keeping of testing, forwarded to UNLV upon completion
• Input testing results and changes to databases via MS Excel and SUU internal database
• Created presentations using MS PowerPoint, along with Camtasia for accompanying videos.
• Performed statistical, qualitative, and quantitative analysis.
• Worked both independently and collaboratively in fast-paced laboratory environment.
• Reviewed documents and data to identify trends and patterns.
• Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
• Participated in lab meetings and project presentations.
• Cooperated with other technicians to develop and test new protocols.

Ogden, Utah
Wage: $15 per hour, 40 hours per week
Supervisor: multiple, 833-878-3967(Truework)

• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Utilized customer service software to manage interactions and track customer satisfaction.
• Processed customer service orders promptly to increase customer satisfaction.
• Responded to customer requests for products, services, and company information.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.

Cedar City, Utah
Wage: $13 per hour, 40 hours per week
Supervisor: April Jimenez, (435) 865-7025 (HR)

• Input accounts receivable/payable via Excel spreadsheets, Quickbooks, and Oracle database
• Created flyers, training and event handouts using Adobe Photoshop and InDesign.
• Managed multiple tasks and met time-sensitive deadlines.
• Confirmed appointments, communicated with clients, and updated client records.
• Maintained visitor log for entering and leaving facility for security purposes.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered phone promptly and directed incoming calls to correct offices.
• Corresponded with clients through email, telephone, or postal mail.
• Resolved customer problems and complaints.
• Responded to inquiries from callers seeking information.
• Handled cash transactions and maintained sales and payments records accurately.
• Assisted with onboarding new clients and securing paperwork completion.
• Routed incoming mail and messages to relevant personnel without delay.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Sorted, received, and distributed mail correspondence between departments and personnel.

Salt Lake City, Utah
Salary: $39,570, GS-07, 40 per week
Supervisor: Jim Thomas, 800-367-5690 (The Work Number)

• Counseled veterans, fiduciaries, and beneficiaries regarding all VA and Non-VA benefits available to them
• Assisted in the proper completion of documentation required for obtaining benefits
• Performed claim related work including changes in address’, banking information, burial allowances, and monthly VA benefit allotments
• Utilized Microsoft programs to update veteran information, notate information during meetings and provide further reporting needed by upper management for support tracking purposes.
• Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
• Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
• Completed data entry of legal documents into electronic filing systems.
• Developed and maintained positive relationships with clients and colleagues.
• Researched and identified legal precedents and statutes.

Ogden, Utah
Salary: $31,409, GS-04, 40 per week
Supervisor: Susan Frandsen, 800-367-5690 (The Work Number)

• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Updated all expenditures via Excel spreadsheets and generated monthly reports sent to headquarters.
• Created and emailed meeting notes, newsletters, and outgoing vendor invoices/reports.
• Developed strategies to streamline and improve office procedures.
• Assisted development and implementation of new administrative procedures.
• Answered morning tracking phone calls from crews in the field and entered information into the Cisco database.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Executed record filing system to improve document organization and management.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
• Managed filing system, entered data and completed other clerical tasks.
• Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.

Ogden, Utah
Wage: $7 (plus tips), 18-20 per week
Supervisor: Maureen Desilva, (801) 399-5581

• Provided a pleasant drinking experience to customers; resulting in repeat business
• Suggested beer and/or drink varieties to patrons based on their individual preferences
• Prepared and maintained drinks; utilizing extensive ingredient knowledge or by following recipes
• Contributed to daily, holiday, and theme drink menus in collaboration with supervisor
• Ensured smooth operation of bar services and problem resolution during absence of supervisor
• Completed cleaning according to daily and weekly schedules, including dishwashing as needed.
• Served high customer volumes during special events, nights, and weekends.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Ogden, Utah
Salary: $29,140, GS-03, 40 per week
Supervisor: Carla Espinoza, 800-367-5690 (The Work Number)

• Created weekly employee task schedules as the back-up lead for the unit
• Ensured newly hired employees were trained in the processes of the assigned duties as well as procedures and policies
• Analyzed problems within the unit, audited, updated, and submitted new job aids specific to improve unit work flow
• Provided strong customer support to each department, ensuring all taxable documentation and remittance was received within the deadlines
• Input mail inventory with Excel and IRS internal database, maintaining accurate records for tracking purposes.
• Examined, categorized, and sorted incoming documents.
• Assisted with data entry and administrative support tasks to help meet team goals.
• Sorted and classified documents into appropriate filing systems for increased traceability.
• Assisted with document scanning and imaging projects to support accurate file back-up.
• Located and retrieved requested documents in accordance with established policies.
• Managed sensitive or confidential files with attention to data security and storage policies.
• Identified and corrected inconsistencies in filing systems for increased accuracy.
• Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
• Maintained log books and spreadsheets documenting file data and storage receipts.
• Operated mail room machines, scales and other equipment efficiently, working diligently to rectify any issues.
• Followed security protocols to protect sensitive and proprietary information.
• Classified files based on source, type or other details.

Ogden, Utah
Wage: $12 per hour, 40 hours per week
Supervisor/Phone number: Unknown; out of business

• Supervised 6 employees in the Local Pick-up Area of an online shopping warehouse
• Ensured all customer orders are fulfilled properly, delegated tasks to employees for any issues reported
• Scheduled local pick-up customer orders, rescheduling and cancellations as needed
• Updated and input new customer order information via Excel Spreadsheets.
• Loaded, unloaded, and moved material to and from storage and production areas.
• Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
• Checked packages and merchandise for damage and notified vendors.

Ogden, Utah
Wage: $11 per hour, 40 hours per week
Supervisor: Anita Montoya , 833-878-3967(Truework)

• Handled day-to-day accounting processes to drive financial accuracy.
• Recorded deposits, reconciled monthly bank accounts and tracked expenses.
• Matched purchase orders with invoices and recorded necessary information.
• Managed and responded to correspondence and inquiries from customers and vendors.
• Supported management by processing invoices and documents with consistent on-time delivery.
• Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
• Maintained account accuracy by reviewing and reconciling checks monthly.
• Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
• Developed monthly, quarterly and annual profit and loss statements and balance sheets.

Ogden, Utah
Wage: $8 per hour, 40 hours per week
Supervisor: Angel Sanchez, 833-878-3967(Truework)

• Scanned the full store and back stock inventory on a weekly basis
• Tracked orders and input stock updates via Microsoft Excel
• Ordered stock from the company warehouse and appropriate vendors, as needed
• Created weekly reports regarding inventory discrepancies, pricing updates, display updates and store clearance items
• Input inventory, maintaining appropriate records for tracking purposes.
• Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
• Communicated with managers of other departments to maintain transparency.
• Oversaw efficient inventory stocking and supply rotation.
• Set up displays and trained employees on current promotions.
• Monitored customers and employees to evaluate loss prevention risks, performance and customer service.